L2 Voice Engineer
Posted on :
12-12-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1800020
Responsibilities:
• Liaise with higher technical support levels, teams & vendors to drive incident resolution
• Ensure efficient analysis, troubleshooting and restoration of voice services including multivendor platforms & Orange core voice network
• Resolve incidents within the set(SLA/SLO) & our KPIs
• Own incidents/changes assigned according to shift rules
• Own incident through its life ensuring service restoration & customer’s business continuity
• Initiate escalation procedures to higher technical levels and provide them with all fault details
• Ensure outstanding customer experience
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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