L2 Onsite Support Engineer
Posted on :
06-12-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
1-3 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-12-2022
Job Description
Req ID : 1784250
The Desktop Technician will provide day to day localremote desktop support, receive inbound calls,
answer questions, troubleshoot and document steps performed to resolve challenges with hardware,
software and application issues in a ticketing system.
The candidate will also need to facilitate customer resolution for calls and engage their
supervisors and managers to ensure operational consistency across all shifts within the IT
Support Center.
Desktop Support Engineer provides Break Fix, fault diagnosis systems and platforms, as well
be able to provide support and apply desktop fault resolution for the approved application
suite.
Position Responsibilities and Functions
Provide first/second level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents and requests.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1,
Windows 10 and Microsoft Office 2010, Cisco Jabber, any other authorized desktop
application.
Should have basic knowledge of Mac operating system, to support Apple pc users.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs general preventative maintenance tasks on computers, laptops, printers.
Performs remedial repairs on Desktops, laptops, printers and any other
authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and
workstation hardware/software.
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart
Devices and Telecoms.
This position requires the ability to work in a project-based environment
requiring flexibility and teamwork. Performs other duties as assigned.
Requirements
- Bachelor s degree in Computer Science or Information Technology.
- Proven work experience as Desktop Support Engineer or Support Technician.
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
- Good written and verbal communication skills in both local and English
Bachelor s degree in Computer Science or Information Technology. Proven work experience as Desktop Support Engineer or Support Technician. Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. Knowledge of popular operating systems, software applications, and remote connection systems. Ability to solve complex hardware and software issues. Ability to travel and work after hours when necessary. Excellent interpersonal skills. Good written and verbal communication skills in both local and English
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
