Desktop Field Service Officer (Win)

Position: Field Service Officer (Win)

Location: Allen, TX

Duration: 6+months

Job Description:

• Under supervision of Regional Field Service Manager install configure, service, maintain information technology systems and applications.
• It is an onsite type role that does require strong people and communication skills along with a solid background in Workstation support.
• Minimum 3 years work experience.
• The Individual must be able to work alone and within a team.
• The ability to follow defined processes and carry out various Operational type task.
• Strong ability to troubleshoot and isolate Level 2 type issues that are related to either Hardware or Software environments.
• Advanced Experience in Windows Operating Systems.
• Experience in Active Directory

Roles and Responsibilities:

• Imaging of Windows Devices to latest version
• Provide 2^nd Level Support
• Unboxing and packing of equipment To/ From Remote locations
• Must be able to follow schedules and perform administrative type tasks IMAC
• Perform Hardware and Software Installations
• Smart Hands Activities
• Provide remote support for users traveling or at home.
• Endpoint Encryption Troubleshooting McAfee
• Ability to work in Active Directory
• Provide asset information within ticketing system to ensure an accurate asset database
• Perform refresh of end user devices in alignment with refresh schedules
• Assist with inventory activities as required weekly and monthly
• Ensure local Inventory is up to date and correct
• Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
• Ability to work within Service Now
• Strong ability to interact with Customers
• Proper Documentation of End User Issues within Service Now
• Backup and Restoration of End User Data