Lead Site Reliability Engineer-Digital Platforms

As the Lead Site Reliability Engineer (SRE) on the Platform, Technology and Tools (PTT) team, you will focus on assessing and improving the observability of the TELUS Developer platform and our applications. This critical role is a unique opportunity to have an impact on the entire TELUS Digital ecosystem and offers significant independence.

Requirements

• Audit current monitoring and work with applications teams to improve Mean Time to Repair (MTTR) & other metrics
  
• Assist in the development and implementation of Open Telemetry under the guidance of the Principal Architect
  
• Improve post-incident review and embody a blameless review culture
  
• Help teams define and measure SLI/SLOs for their applications
  
• Contribute your subject matter expertise to the evolution of the reliability and SRE program, including both leadership and engineering practices
  
• The role will have limited operational responsibilities
  
• Coordinate and collaborate with the broader Site Reliability & Observability teams in other departments in TELUS
  

Benefits

Health and well-being:

• Flexible & customizable medical, vision and dental benefits
  
• $5000 for mental health support annually and access to mental health employee assistance programs
  
• Free premium subscription to mental health app, Calm
  
• $750 Well-being allowance
  
• Maternity and parental leave top-up
  
• Fertility treatment coverage
  
• Gender affirmation coverage
  

Financial compensation:

• Regular bonus or sales incentive opportunities in addition to competitive base salary
  
• Equity incentive opportunities
  
• Generous employee pension and share plan with matching programs
  
• Complimentary mobile devices with unlimited plans for select positions
  
• Exclusive opportunities to invest in Canadian start-ups that TELUS is partnered with
  
• Optional student loan repayment through flexible benefits plan
  
• 24/7 financial counselling
  
• Donation matching to eligible Canadian registered charities, to an individual maximum of $2,500 per year and a $1 donation reward for every volunteer hour you track
  
• Flexibility to allocate benefit credits directly to our group RRSP or TFSA
  

Flexibility and time off:

• Flexibility to work in-office, virtually or a combination of both
  
• $250 top-up available to mobile and virtual team members for home office expenses
  
• Digital collaboration experience through Google s next-generation technology tools
  
• Paid time off, including both vacation and additional personal well-being days available through your benefits plan
  

Growth and development:

• Award-winning career development & coaching culture
  
• Access to unlimited LinkedIn Learning, including over 16,000 expertly curated video-based courses
  
• Leadership training, role-specific learning and upskilling and reskilling
  
• Team member resource groups that offer peer support, mentorship and leadership opportunities
  
• Formal recognition and rewards programs
  
• Opportunity for career mobility across the company locally and globally