This is a remote position.

THE ROLE

We are looking for a full-time detail-oriented VA Academy Administrative VA Trainer who will support our growing Amazon business focusing on our Admin VA Portfolio. This new business line complements our existing VA service, tapping another role as we support the Amazon service ecosystem. This role is expected to provide world-class learning delivery methods. This person must showcase the ability to manage virtual learning groups, advance learning techniques and methods as well as develop learning metrics to evaluate progress and come up with ways to address learning gaps.

The duties and responsibilities include, but not limited to:

KEY RESULT AREA #1: Virtual Facilitation

• Conduct virtual training programs
  

• Manage the session by ensuring that all agreements in a virtual session is complied
  

• Manage training expectations and ensure that the learning objectives are met
  

• Monitor learner s progress and perform necessary support activities
  

• Performance Metrics: No. of trainees passed the program and program reviews and evaluation result
  

KEY RESULT AREA #2 Training Administration and Coordination

• Create a periodic Training Plan ensuring that all resources like licenses, links, documents, trainer pool are complete and functioning
  

• Collaborate with Admin VA Trainers ensuring training quality compliance
  

• Gather and document activities and results of training
  

• Update trackers, training systems and tools
  

• Performance Metrics: Complete and updated trackers, Training Plan and relevant documents or files
  

KEY RESULT AREA #3 Program Enhancement

• Update program materials and all related resources as needed
  

• Introduce new methods and learning techniques dictated by new trends and global market updates
  

• Conduct periodic review and analysis of training data as basis in creating an improved training plan to address learning gaps
  

• Performance Metrics: Complete and accurate periodic training reports, Updated program materials
  

KEY RESULT AREA #4: After Care Support and Monitoring

• Monitor and support Admin VA s after-care performances
  

• Create actionable plans for coaching and development
  

• Develop monitoring tools and systems to document the progress efficiently
  

• Performance Metrics: Completion of after care coaching plans
  

KEY RESULT AREA #5: Client Relationship

• Build and maintain client relationships
  

• Collaborate and coordinate with clients, responding to queries and concerns
  

• Develop mechanisms to ensure positive customer experience throughout the client/customer journey
  

• Build client document data to capture essential learnings for future test cases
  

• Performance Metrics: No. of resolved cases, response time, Net Promoter Score (NPS)
  

KEY RESULT AREA #6 Project Management

• Collaborate with different departments/ business units on improvement projects
  

• Performance Measures: Project completion and timeline
  

THE REQUIRED COMPETENCIES

• Bachelor of Science in Finance/Accounting Management graduate, from a reputable university or any-related course
  

• At least 1 year of substantial work experience doing administrative tasks
  

• As least 1 year of client support role, engaging with clients, solutions-focused
  

• At least 3 years training or learning and development experience
  

• Experience in basic accounting is a bonus
  

TECHNICAL KNOW-HOW

• Customer Support Service
  

• Training Design and Facilitation
  

• Module Development
  

• Learning Needs Analysis and Evaluation
  

• Training Administration
  

SOFT SKILLS

• Business Acumen
  

• Analytical and Problem-Solving Skills
  

• Project Management
  

• Communication Skills; fluent in English spoken and written
  

• Customer Service Skills
  

• Teamwork/Interpersonal Skills
  

• Time management
  

• Research Skills
  

TECHNOLOGY SKILLS

• MS Office Suite
  

• Google Suite
  

• Communication Media - Slack, WhatsApp, Facebook Messenger, Skype, Zoom, Trello
  

OTHER SKILLS

• Strong attention to details
  

• Results-driven and Proactive
  

• Willingness to perform various functions
  

• With a high regard for Integrity, Excellence, Continuous Learning, Teamwork, and Creative Thinking/Innovation
  

• Comfortable working in a fast-paced and digitally centric environment
  

THE REQUIRED TOOLS

• Desktop/laptop
  

• Computer specs:
  

• Processor - i5 or higher
  

• RAM - 8 GB or higher
  

• A fast and stable internet connection (at least 15 MBPS) and with a back-up internet (eg pocket wifi)
  

• Noise-canceling headphones
  

• Web camera
  

• Skype for video calls
  

• Quiet and professional workstation
  

THE OFFER

• Full-time career
  

• Opportunity to learn different facets of the e-Commerce operations
  

• Career advancement opportunities
  

• Monthly salary: Php 25,000.00 NET, payable twice a month
  

• Flexible work schedule (8 hours/day; 5 days/week Monday - Friday)
  

• Monthly Internet Subsidy of Php 1,000 upon hiring
  

• Onboarding tools (headset and camera) 3 months after hiring
  

• Paid Trainings
  

• Paid holidays
  

• Paid Personal Days/Leave
  

• 13th month bonus