Change & Release Manager

Position: Change Manager

Location: Anywhere in US but should be able to work in PST hours

Job Description

Establish, maintain, and operationalize the process for Change and Release Management

Ensure the production environment is protected by a rigorous Change and Release Management process.

Ensure standardized process and procedures are used for efficient handling of changes to minimize incidents due to change

Lead the Change and Release Management process activities across various IT functions within the organization

Chair the divisional and cross-divisional Change Advisory Boards Requests for Change (RFCs/CMs) to CAB members in advance of meeting to allow prior consideration/review.

Maintain the IT Change Calendar that comprises of forward schedule of all changes

Manage, coordinate, monitor, and report on change activities

Audit and manage the Change and Release Management process improvement cycle

Play a key role in collaborating with other IT teams in ensuring the highest level of operational service delivery

Act as a focal point for all escalation and communication activities related to users and IT teams to ensure effective and efficient execution of change activities. Highlight and escalate risk & issues to management.

Consult and coach project teams. Create actionable deliverables in preparation for service transition from project to operations

Define and measure success metrics and monitor Change and Release progresses

Specific knowledge of Excel and various project and portfolio management platform(s) required.

Experience with CI/CD and change Automation integrating other tools (Jira/Confluence) into ServiceNow via API's.

Familiarity with functioning of ADO

Experience using the Change Management module in ServiceNow.

Experience leveraging CMDB into Change Management Procedures

Experience with SOX and PCI compliance as it relates to Change Management.

Strong understanding of project, portfolio and Agile techniques.

Familiarity with the functioning of a PMO and steering committee.

Personal Attributes

Comfort in managing relationships with the C-suite and assuming the voice of diligence.

Strong customer service orientation.

Proven analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Good written, oral, and interpersonal communication skills.

Ability to conduct research into project and portfolio management issues and products as required.

Ability to present ideas in business-friendly and user-friendly language.

Highly self-motivated and directed.

Keen attention to detail.

Team-oriented and skilled in working within a collaborative environment.