FL-DCF-Tavares-ACCESS-Receptionist/Information Clerk

DCF-Tavares-ACCESS-Receptionist/Information Clerk - Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.



DCF-Tavares-ACCESS-Receptionist/Information Clerk - Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
Duties/Responsibilities include:

Pay Rate NA/hr, Vendor rate NA/hr

Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.

Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.

Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquires to ensure resolution.

Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.



Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceAbility to speak and understand EnglishRequired0Bi-lingual Spanish or Creole, both spoken and written abilityHighly desired0High school diplomaRequired0Ability to type 20 words per minuteNice to have0
Questions
No.QuestionQuestion1Your candidate's Pay Rate for this requisition must be NA per hour. Do you accept this requirement?Question2Please list your candidate's email address.Question3Please list the city and state where your candidate currently resides.Question4How soon can your candidate start if selected for this opportunity?Question5Have you confirmed that your candidate is aware of AND can successfully complete the mandatory pre-employment screening requirements detailed in the Compliance tab of this VectorVMS requisition?Question6If applicable (safety sensitive positions), do you attest that your candidate has provided consent to random drug testing pursuant to section 11.3 of the master contract?Question7If applicable (safety sensitive positions), do you attest that your candidate is willing to adhere to any customer dress/safety equipment requirements, in compliance with ANSI and OSHA, and that such equipment will be provided at your company s/candidate s expense?