Support reporting and analysis of key quality metrics. Prepares written reports such as
corrective action reports, audit reports, inspection reports, nonconforming reports, deviation requests, etc.
Drives continuous improvement and reduce the cost of poor quality service to clients.
Performs studies to determine root cause, effect and develop corrective actions.
Implement tools for improving product quality on new and existing products using Process Flow Diagrams/Process Maps, PFMEA, and Control Plans.
Ensures all QM policies, procedures, directives and systems are in compliance with company and/or applicable client specification.
Coordinates with Property Management Division, Engineering & Technical Services Division, Contract Management and Business Development Division personnel to resolve problems relative to service conformance to designs, specifications, materials and service operations affecting quality.
Conducts training sessions to keep personnel informed on procedures, methods, use of equipment, tools and quality control techniques.
Actively supports the Companys QM and human resource needs by identifying and fulfilling individual and system level training requirements, to include corresponding records as they relate to operations.