Automation Business Analyst - Hybrid Working

Automation Business Analyst

Marsh Norwich (Hybrid Working)



The Automation BA will be the interface and point of liaison between the business, the development team (both in UK or India) and the IT/3rd Party Software Houses (SWHs) to optimally integrate both technology and business processes from design/detailing requirements through to implementation of solution/process and its onward transition into BAU. You'll also proactively identify and champion opportunities to further streamline our business process. You will be reporting into the Automation Lead for UK/I who will set objectives and assign you to projects in the pipeline.


This is an exciting time to be part of Marsh UK & Ireland, with plans for growing the business and ensuring we have the best talent firmly in place! If you are an experienced BA, with experience in Financial Serices related applications including end to end testing, workflow management, document management, financial transactions as well as Insurance Platform Development experience along with the tenacity to succeed, we would love to hear from you.


The company: Marsh

Marsh is the worlds leading insurance broker and risk adviser.
With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services.


The role: Automation Business Analyst

Exciting opportunity to deliver large scale change initiatives in Marsh UK & Ireland.
Part of the central Transformation team, including Project Managers and Business Analysts, with up to 20 years experience in the company.
The initial focus of the role will be in establishing a governance structure and detailed plans to drive the assigned project(s) in the UK & Ireland.
Marsh operates in a rapidly changing environment, such that there will be future opportunities for delivering significant change initiatives with potential for future roles with line management.


What you will be rewarded with:

State of the art working environment in a newly refurbished smart office which opened in September 2022. Lounges, focus pods, quiet areas and collaboration spaces on every floor plus subsidised restaurant and free hotel style on-site gym.
Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.


We will count on you to:

Run workshops with business teams to walkthrough processes and gather detailed requirements
Create clear and unambiguous keystroke documents, process maps and PDDs to ensure that automations are robust and meet the businesss requirements
Write user stories and assist with obtaining test data and assess to systems for the developer
Facilitate discovery session workshops with business teams to uncover pain points, and identify opportunities for automation (and intelligent automation)
Deliver requirements for the Business within the context of :understanding of the strategic direction of the Business, FCA and London Market regulations and direction, detailed knowledge of business processes and challenges, market and competition awareness, return on Equity and Investment, plus resource, budget and delivery challenges.
Support the Change team in developing options for delivering tactical and strategic platform changes
Create feasibility studies that can be used by the Business to make an informed decision on whether the IT work will benefit the business and therefore should be progressed
Work with the Business to translate requirements & service excellence needs into formal, structured IT/3rd Party SWH requests
Leverage existing projects, systems, and capabilities as appropriate, to maximise benefit to the Business
Establish two-way communication channels between the Business and IT/3rd Party SWHs in order to maximize opportunities to develop common understanding of the key drivers of both
Evaluate business processes, anticipate requirements, uncovering areas for improvement, and developing and implementing solutions
Stay up-to-date on the latest process and IT advancements to automate and modernise systems
Support the validation of test plans or creation of UAT plans, scripts and approach
End to End testing planning and defect management
Develop and deliver required training to support the deployment of approved processes and operational best practices
Conduct meetings, workshops and presentations to share ideas and findings
Provide training, coaching, and guidance to junior team members
Ensure solutions meet business needs and requirements
Update, implement, and maintain standard operating procedures


What you need to have:

Substantial experience as an RPA analyst
Business Analysis experience in requirements gathering, process mapping/re-engineering
Deep understanding of the RPA and IA (Intelligent Automation) markets and trends
Strong understanding of Automation best practices
Superb communication and stakeholder management skills [and presentation skills]
Knowledge of Excel, Visio and Word is a must
Experience of working within an Agile delivery team
Experience of Insurance platform and Product and Platform Development is necessary
As-Is and To-Be Process mapping
Excellent analytical & interpretive skills including documentation of functional and non-functional requirements
Able to handle and process large amounts of data


What makes you stand out:

Insurance/Finance Sector experience
Ideally educated to degree level or equivalent
RPA developer qualification (preferably Blue Prism)
Experience of Insurance applications including end to end processes, testing, workflow management, document management, financial transactions
Solid understanding of use of insurance technology to support business and create and deliver strategy in line with insurance underwriting lifecycle


About Marsh:


Marsh is the worlds leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

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