Customer Service Manager

Tasks

Key Responsibilities - In collaboration with Global Team:

To succeed in this Customer Service Manager role, you must have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques.

A customer service manager oversees a team of people who respond to inquiries from prospective, current, and past customers. A successful customer service manager uses both technical expertise and interpersonal skills to run a contact center. The person is a manager and a leader. Former experience in the MLM industry is an asset.

Responsibilities:

• Develop and run a new Customer Service Center
• Creating effective customer service procedures, policies, and standards
• Developing Customer Service Center Training material for employees
• Hiring and training new customer service agents
• Coordinating day-to-day operations in the customer service department
• Responding to customer service issues in a timely manner
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis
• Maintaining accurate records and documenting all customer service activities and discussions
• Assessing service statistics and preparing detailed reports on your findings.
• Maintain FAQs and T&Cs
• Managing the approved budget of the customer care department
• Staying informed on the latest industry techniques and methods

Requirements

Customer Service Manager Requirements and Qualifications:

• Bachelor s degree in business administration or relevant field
• A minimum of 5 years of proven experience in a customer service position
• Supervisory skills
• In-depth knowledge of customer service software, databases, and CRM Tools preferable Microsoft Dynamics BC and Zendesk
• Experience in use of social media platforms
• Digital understanding and tech savvy
• Outstanding written and verbal communication skills
• Good understanding of management practices and techniques
• Excellent leadership and interpersonal skill
• Fluent in English

Benefits

• Competitive salary.
• Working with an Innovative international team, providing a unique opportunity to join a small, agile, growth-minded company to make a big impact in the future of the beauty industry.