Reservation Supervisor - New Opening Roma - Lazio

A little taste of your day-to-day

• Manage day-to-day departmental organisation, prioritise, plan and assign work. Provide mentoring, coaching and regular feedback to improve team member performances;
  
• Ensure your reservation office delivers a great service, professional attention and personal recognition;
  
• Ensure all interactions with customers, via phone, email or any other source, are handled in line with higher standards; and make time to engage with them;
  
• Respond appropriately to guest requests, complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction;
  
• Engaging the team in the hotel s revenue goals, always maximising opportunities by putting in place upselling strategies and actions for both, higher room types and other revenue streams of the hotel;
  
• Take responsibility in ensuring all reservations directly handled have clear billing instructions; ensure guest credit handling in compliance with hotel credit policy; ensure all transactions are handled in a secure manner;
  
• Educate and train team members in compliance with national and local laws and safety regulations. Ensure staff has the tools and equipment to carry out job duties;
  
• Perform other duties as assigned
  
• Reporting to the Director of Revenue
  

Requirements

• Preferred working experience in similar roles in International Luxury Hotel Brands;
  
• Bachelor s degree / higher education qualification/equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office or Reservation position experience;
  
• Accounting and mathematics skills for accurate auditing and payment processing;
  
• Senior knowledge of Opera PMS;
  
• Problem-solving with strong verbal communication and good listening skills, for effective and pleasant interactions with guests and staff;
  
• Customer service experience;
  
• Knowledge of hotel operations and attractions of the local area;
  
• Must be fluent in English & Italian language, other languages preferred;
  
• Familiarity with loyalty programs;
  
• Emotional intelligence skills;
  
• Passion for the hospitality field and excellence in luxury service;
  
• Flexibility;
  
• Dedication to creating memorable experiences for our guests;