Customer Support for Aerospace Industry- 24/7 (German Speaker)

Do you feel a strong passion for the interaction with a variety of people while contributing to a project that is pioneering sustainable aerospace for a safe and united world? Does living in a vibrant city with beautiful beaches and excellent food, where many different cultures come together sound interesting to you? Then don t hesitate to check out our client s new job opportunity as Customer Service Agent.

Tasks

Your responsibilities and impact working as Customer Support for Aerospace Industry will be:

Assisting customers with their requests by email, phone and live chat

Collecting and updating customer data

Providing product information to the customer (e.g. subscription, payment and technical requirements)

Delegation of problems which cannot be resolved to the competent teams

Maintaining and improving customer satisfaction level

Requirements

Skills, qualifications and interests you need to succeed in this role:

A native level of German and proficient level of English (High B2/ C1)

Knowledge of the value and impact that a good customer experience can create

Having a strong interest in new technologies

Being an attentive listener, comfortable and skillful at communicating with people

Having a drive for excellence and professionalism

Being a real team player and committed to your work

Excitement about intercultural communication and the expatriate lifestyle

Living in or willing to relocate to Barcelona for an international career and life experience

Having a valid Spanish work permit (required).

Benefits

What s in it for you?

-Type of Contract: Contrato indefinido

-Working Hours: 36hrs/week - 24/7 rotating shifts from Mo - Sun

- Due to 24/7 rotating shifts you have the benefit to have periods with longer time off in a row between shifts

-Training: Contract as from the first day of training for 2 - 4 weeks (training is paid 100%)

-Salary Conditions: Entry salary of 20.535 euros gross/ year

Extra Perks:

Meal Voucher of 880 net p.a. after working for 3 months

Private Health Insurance after working for 6 months

-Home Office Possibility: Few days at home, few days in the office

-Equipment provided

-Free Language Classes-Career development and leadership programs opportunities

Your Future Company:

As certified Top Employer of 2022, globally acknowledged and trusted independent technology partner for many sector-leading companies, this IT consultancy provider company helps their clients with high-standard digital transformation and management services. They operate Infrastructure Operations Centers and Group Service Desks across the world to offer user support in more than 30 languages. For their office in the centre of Barcelona, they are looking for new members to reinforce their IT Helpdesk Team working on an interesting project for a major aviation company.

What should you expect from living in Barcelona?

The unique experience of an international and diverse culture

A beautiful beach city surrounded by both coastal towns and mountains

Delightful gastronomic experiences of Spanish, Catalan and World cuisines

Quite a dynamic and active urban life where it is difficult to get bored

Sunny days, Mediterranean weather and a relaxed lifestyle

An attractive startup and innovation hub with exciting opportunities

This project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or send us your CV to be considered for other projects or future opportunities.