IT FIELD COORDINATOR

Role : IT FIELD COORDINATOR FOR KERMIT, TX

Rate: Keep as low as possible.

Our client Western Midstream (WES) is seeking a Staff IT Field Coordinator to join the Information Technology organization located in Kermit, TX.

Qualifications: The successful candidate will have a minimum of six (6) years' experience on electronic communications and network systems. This person will work from WES office in Kermit, TX and provide IT Field Support and general computer desktop support for WES employees and WES contract personnel. Job responsibilities will include installation/upgrade/inventory/problem resolution of computer hardware, software and will include end user assistance/training, IT equipment procurement and maintenance processes. Position must use the Service-Now Help Desk ticketing system and work with outsourced Help Desk personnel. On-call and some off-hours support will be required on an as needed basis. Provide backfill vacation support for other team members in the central support area. Travel to other WES locations in the West Texas area will be required as necessary.

Specific skill set required:

Good people skills and customer service focus

Good written and verbal communications skills

Self-motivated team player who can work with little direct supervision

Ability to handle multiple tasks and changing priorities

Hands-on experience troubleshooting Microsoft Windows Operating systems and Office software products

Good understanding of imaging, internet, networking, telecommunications, graphics and database software

Hands-on experience in installing and troubleshooting PC hardware, applications, printers, networks, computer peripherals and option cards

Ability to work overtime/weekends and be on call as required

Driver's license and travel to other WES locations will be required

Ability to lift a few ounces up to 50 pounds.

Physical ability and flexibility to crawl under furniture to make computer connections

Responsibilities:

Interact with customer support and Enterprise Computing groups to ensure effective packaging and delivery of tools and applications (Windows and Citrix)

Develop written cost and ROI proposals for major wireless projects

Monitor telecommunication systems

Provide support for data management

Installing, configuring, and supporting computer hardware, operating systems, and applications. Includes PC hardware, peripherals, software, and IT equipment, data room equipment, cabling, printing, and replacing parts as required. Must also support the roll-out of new applications

Maintain hardware inventory of IT assets. Requisition and receive hardware assets as needed by the business and by IT policies

Monitor system performance and respond to all hardware, software, WAN & LAN inquiries by clarifying technical issues and resolving problems firsthand

Provide management with periodic status reports. Keep local assigned sites informed of upcoming activities. Keep customer base informed of changes and issues with the IT environment. Work with IT groups to stay current on changes, initiatives, problems and experiences seen across the enterprise

Education: High School Diploma/GED required; Bachelor's degree preferred in one of the following: Computer Science, Information Management or Information Technology

VITA Tech is a US Based technology services and outsourcing company, founded in 2014 which was formerly called as Techflow Solutions Inc. We are a certified Minority Business Enterprise and certified Women Owned Small Business. VITA Tech collaborates with clients to help them become high performance businesses by combining unparalleled experience, comprehensive capabilities across all industries and business functions