Senior Customer Experience Specialist with German (HYBRID)

Opportunity for a Senior Customer Experience Specialist to join Honeywell Home and Building Technologies in Katowice (Poland) during this exciting time of expansion for our business. As a member of the Customer Service team, you will handle the Order to Cash process in an accurate and timely manner, ensure performance standards are met and maintained, to achieve the business objectives and reach a high customer satisfaction index. Supporting customers from various countries across Europe will give you a chance to use your language capabilities on day to day basis.

Tasks

• Handle entry-level customer related issues and concerns (Fire and Security division)
• Record all customer interactions into a CRM (Customer Relationship Management) Database
• Process standard orders & Maintain order accuracy
• Ensure all orders are entered within the timeframe
• Process changes and enhancements to orders
• Actively participate in departmental activities and initiatives
• Maintain complete customer records of all direct customers returns, orders, credits, and requests

Requirements

• Experience in similar roles, knowledge of ERP systems (preferably SAP)
• Business fluent in written and spoken German and English
• Excellent communication skills (oral and written)
• Strong knowledge of Microsoft Office
• Experience working in a customer-facing role

We value:

• High level of customer orientation, dedicated can do attitude
• Excellent interpersonal, organizational, and time management skills
• Ability to drive improvements leading to greater customer experience, higher quality and lower costs
• Strong teammates with the ability to take ownership and follow-through
• Ability to establish relationships and networks in a virtual team environment

Benefits

• Possibilities to grow within the newly built structures of Honeywell
• Training and development opportunities
• Full-time contract
• City centre location in Katowice (great commute)
• Multinational team and management focused on people development
• Attractive benefits (Multisport card/ medical care/ access to a financial adviser, psychologist or lawyer etc.)

Honeywell is a $40 billion diversified Fortune 100 leader with more than 131,000 employees in 100 countries around the world. Our core businesses Aerospace, Building Technologies, Safety and Productivity Solutions and Performance Materials and Technologies are leaders in their respective industries, driving solutions that make people s lives better every day. Chances are that there are Honeywell products all around