L2 Desktop Support Engineer
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Job Description
Main Purpose of Job
End User Deskside/Remote support
device imaging maintenance and support
Support the infrastructure devices (Laptop, desktop, tablet, printers, mobile devices, phones, audio-visual ......) including services.
End User induction training
Meeting/Conf Room support
VIP User support
Compliance activities related to user security
Server & IT Room monitoring
Third Party support & facilitation
Reporting, and Asset (software & hardware) management reporting
Ensure resolution of all tickets (Ex. Incident, Request) within SLA timeframes and GLOBE standards.
Hardware stock management
Manage small projects.
Basic knowledge of permissions on servers.
Basic networking knowledge.
Basic application knowledge.
Requirements
- Bachelor s degree in Computer Science or Information Technology.
- Proven work experience as Desktop Support Engineer or Support Technician.
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
- Good written and verbal communication skills.
Bachelor s degree in Computer Science or Information Technology. Proven work experience as Desktop Support Engineer or Support Technician. Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. Knowledge of popular operating systems, software applications, and remote connection systems. Ability to solve complex hardware and software issues. Ability to travel and work after hours when necessary. Excellent interpersonal skills. Good written and verbal communication skills.
Employment Type
Full Time
