Customer Service Coordinator

Join us, we re an Investors in People Gold Standard Company.

Are you a people person?

Would you describe yourself as the organiser , at work, at home, or just when there s a get-together to plan?

Do you have strong administration skills?

Then don t pass up this fabulous opportunity to join us as a Customer Service Coordinator.

You will take ownership for delivering an outstanding customer experience to our clients. As the first point of contact, you will hold responsibility for all communication and transactions. Your role is to ensure positive relationships are consistently achieved by being the expert clients rely on for their requests, queries, and feedback. It will be your job to instil confidence by demonstrating our high standards and people-centric approach at all times.

What we offer;

At Ground Control we believe in rewarding our employees for their hard work. We offer a wide-ranging benefits programme inspiring you to realise your full potential;

• We inclusively support The Race at Work Charter , Ban the Box , The Armed Forces Covenant and are Disability Confident
• A supportive, entrepreneurial working environment that fosters collaboration
• We believe that no job is too urgent or important not to be done safely and embed this Safety culture throughout the business
• Training, development, coaching and mentoring opportunities, with clear career path progression
• Match funding for employee fundraising and 2 personal choice volunteering days
• We invest 5% of our profits into the Evergreen Fund, an investment fund dedicated to sustainability and environmental initiatives.
• By2025 we have committed to planting 1,000,000 trees, having a fully electric fleet, and being carbon neutral
• Free gym access
• Nursery Vouchers
• Cycle to work, Travel loans
• Bupa employee support & Free Flu Jab & subscriptions to an online GP service and Calm, the wellbeing app

How we work;

We put people at the centre of everything we do.

Everyone is welcome. We re embracing a culture where difference is valued. Your uniqueness will be celebrated. We believe diversity grows innovation, and innovation creates initiative. Together we ll succeed in caring for each other, caring for our communities and Caring for our Environment.

Who are we looking for?

To be successful in this role, You will need:

• Exemplary written and verbal communication skills
• The ability to speak to people across and external to the company, adjusting your communication style if needed
• Second-to-non organisational skills, as well as the ability to self-manage your own time, priorities, and workload
• To maintain accuracy at all times, paying attention to detail even when meeting tight deadlines
• Adaptability and a team-player mentality
• IT literacy, including adapting to specific internal systems

Join us to make a difference!