Cloud & IP Solution Architect

Responsibilities:

• Technical SPOC for Ericsson Openstack, Kubernetes and Docker based NFVI & CNIS solution and IP Solutions (Ericsson leading Smart Series Routers and 3rd party IP solutions encompassing Routers, Switches and Firewalls) towards Market Area Customer Units and Global Engineering Organization.
• Work as a Crisis Leader during crisis and sophisticated/critical investigations to lead the technical investigation till resolution Participate in knowledge transfer, documentation, and information sharing.
• Understanding and driving end-to-end technical troubleshooting in customer network
• Analyze customer technology/solutions and lead in problems isolation.
• Work with core team on list of potential activities and solutions
• Drive various S&R organization initiatives such as project to support handover, application, and cloud infra redeployment readiness
• Develop technical presentations and perform customer presentations
• Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build
• Develop troubleshooting guidelines, methodology and approach to coach and mentor support engineers to assist them to troubleshoot critical customer network problems
• Prepare emergency recovery steps and documents to be used for most recurrent customer network issues
• Develop scripts and automate log collection
• Define list of critical log collection during customer emergency
• Master network support portfolio, important and growing portfolio of Ericsson Customer Support Delivery