Service Desk Engineer
Posted on :
28-07-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1310525
The Service Desk Engineer isresponsible for onsite service and support needs for our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software.
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
- Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Implement and support disaster recovery solutions
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix
- System documentation maintenance and review in ConnectWise
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Desktop/laptop deployments
- Improve customer service, perception, and satisfaction
- Perform related duties as assigned by supervisor
- Maintain compliance with all company policies and procedures
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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