CUSTOMER SERVICE SUP....
CUSTOMER SERVICE SUPERVISOR
Posted on :
26-07-2022
Employer Active
1 Vacancy
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Jobs by Experience
3 - 0 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
26-07-2022
Job Description
Req ID : 1289237
- Implementing and coordinating operational policies, manuals and procedures for the CRM team and the reception centers.
- Establishing performance objectives’ for CRM meeting the set targets for speed, efficiency and quality.
- Hold regular team meeting, script reviews and role play sessions to ensure consistency in proceeded and target are collectively achieved.
- Establishing budgetary requirements, monitoring and maintaining cost controls for customer care.
- Review and initiate working practices to identify improvements in productivity, quality, services levels and customer satisfaction.
- Leasing with the human resources division for staffing needs recruiting all new staff, training and supervising new and existing staff, counseling & resolving problem and issues.
- Evaluate the CRM team every two months and take disciplinary action whenever required.
- Monitoring leave and days off as well as duty rosters for entire CRM team.
- Monitoring the level of customer care service that being provided by CRM agents and other centers.
- Managing the service recovery initiative and overseeing escalated issues and concerns of clients.
- Troubleshooting and resolving any problem with the technical applications and Sys. As they arise.
- Maintain data and reports on activities related to customer care and CRM.
- Keeping abreast of general customer care & CRM industry best practices.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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