SOC Engineer

The SOC Engineeruses technical knowledge on a number of security technologies to analyze and respond to security threats from various security platforms and technologies. Responsible for initial triage of incoming client issues.

• Responsible for initial triage of incoming client issues. Address basic MSS and support-based client configuration issues and alerts.
• Analyze and respond to security threats from various security platforms and technologies.
• Support, troubleshoot, configure, manage, and upgrade FW, NIDPS, UTM, VPN, WAF and a wide variety of other security products.
• Perform network troubleshooting to isolate and diagnose common network problems, using strong TCP/IP networking skills.
• Respond to inbound requests via phone and other electronic means for technical assistance with managed devices.
• Respond in a timely manner (within documented SLA) to configuration, maintenance, incident management, and other requests.
• Document actions in ticketing system to effectively communicate information internally and to customers.
• Respond to needs and questions of customers concerning their access to network resources through their managed device.
• Adhere to established MSS policies, procedures, and security practices.
• Resolve problems independently and understand escalation procedures.
• May be dispatched to customer sites to assist and/or facilitate repair or installation of supported products.
• Perform other duties as assigned.