Technical Project Manager

The Basics:

Fluency in Japanese is a mandatory requirement for this role

The Technical Project Managers role is to ensure execution of high profile and critically important projects and programs of work resulting in our customers deriving maximum value and utilization from the Tanium technology and services purchased. Technical Project Managers act as a link between the Tanium Account Team and the customers team at the project execution level. This role requires an individual to be both technically and tactically proficient with Enterprise IT tools and to be able to operate Tanium on behalf of our customers. When on site or remotely supporting customers the Technical Project Manager acts as a champion for Tanium best practices and as an advocate for the customers requirements with Tanium.

Technical Project Managers act as part of a cross-functional Enterprise Services Team that complements the existing Sales CSM and Solution Engineering teams on accounts in two ways. First by understanding and overcoming the short-term barriers to successful implementation/utilization of the Tanium product while ensuring that best practices are being implemented to ensure a stable available and performant Tanium infrastructure. Second by developing managing and reporting on a plan that prioritizes customer objectives success criteria and milestones along that path.

What Youll Do:

• Independently (or with close collaboration with customers and Partners) own and manage complex technical projects with multiple dependencies to meet stated and agreed objectives
• Develop and maintain project plans and schedules. Assist team members in planning estimating and controlling tasks. Ensure that interfaces are recognized and tasks are integrated. Perform critical path analysis and develop action plans to mitigate risk. Identify and implement alternative solutions. Delivery a variety of presentations in support of the objectives
• Drive maximum integration of Tanium into business processes and controls in order to achieve the value proposition and efficiency achieving this Technical Project Managers are expected to understand and support technical integration of Tanium into our customers tool chains business processes and operational workflows.
• Tracking and reporting the health of assigned projects and where appropriate implementing get well plans.
• Assisting on other account level activities such as stakeholder mapping maturity modelling enhancement tracking and project/engagement reporting
• Assist with practice development opportunities to mature the cross-functional nature of Enterprise Services.
• Contribute to documentation efforts both internally and publicly facing
• Maintain a broad understanding of the Tanium solution and its capabilities
• Provide purpose motivation and direction to fellow members of the Customer Account Team

Were Looking For:

Experience

• 10 years of experience in technical project management or in a similar project leadership role
• Agile Certified Practitioner (PMI-ACP) and/or Project Management Professional (PMP) is a plus
• Track record of project management for long-term multi-million dollar implementations
• Network/Cyber operations Service Management Professional Services Customer Success or Consulting backgrounds preferred
• Able to conduct briefings on large enterprise IT concepts; familiar with general networking network architectures and database concepts
• Consultative mindset combined with project-based execution while implementing novel solutions
• Ability to translate customers priorities business objectives process hindrances and tactical operational difficulties into solution options using Tanium
• Interest in identifying and solving customers IT challenges
• Previous experience in a customer facing role using interpersonal communication skills
• Willingness to always go above and beyond for the customer
• Team player with excellent organizational abilities

Education

• BA/BS or equivalent experience required

About Tanium

On a mission. Together.

At Tanium we are stewards of a culture that emphasizes the importance of collaboration respect and our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world its imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years and we continue to be recognized worldwide as a great place to work.

Taking care of our team members

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

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Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age gender identity sexual orientation disability protected Veteran status or other legally protected categories. If you require a reasonable accommodation in searching for a job opening completing an application interviewing or completing any pre-employment testing or requirements please contact. For more information refer to the Know Your Rights poster which is available here - be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @ email addresses to communicate with you will have video interviews with you and will never ask you for money.

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