Program Manager, SSD

Amazon has exciting opportunities for leaders in Operations Management within our rapidly expanding Sub Same Day (SSD) network in Japan. Our dynamic environment offers candidates significant challenges in strategic planning network design and driving scalable continuous improvements across our fulfillment centers supply chain and last-mile delivery teams.

Role Summary
This role presents a unique opportunity to drive Amazons ambitious goals for expanding and optimizing our SSD network in Japan. The successful candidate will lead programs partnerships and innovations to strategically grow our Sub Same Day delivery capabilities ensuring best-in-class speed coverage and customer experience. You will drive robust planning processes and data-driven decision-making to create a positive impact on Amazons SSD offerings in Japan through rapid services expansion and perishables integration.
You will partner closely with multiple functional teams and stakeholder groups. The ability to influence without authority and execute with speed will be critical to success in this role.
The ideal candidate should possess:
A successful track record of managing operations in logistics and rapid delivery services.
Strong analytical and business acumen with a focus on network design and optimization.
Experience in managing multiple stakeholder teams simultaneously.
Impactful communication skills.
A demonstrated commitment to Amazons Leadership Principles particularly Ownership Bias for Action Insist on Highest Standards Customer Obsession and Think Big.

Were seeking a self-starter who will take ownership of network operations and expansion challenges to create successful partnerships across stakeholder groups driving strategy and execution to achieve SSD network growth goals at the right cost while maintaining unparalleled customer experience.

Key job responsibilities
Develop and execute SSD rapid operations strategies set priorities and communicate effectively across business partners and stakeholders
Ideate define and drive the execution of initiatives for Amazons SSD network by partnering with stakeholder groups to optimize delivery speed coverage and customer experience
Translate customer needs market trends and business requirements into a logical sequence for network expansion mapping our roadmap and program initiatives to measurable business value
Work with operations supply chain real estate finance tech and delivery experience teams to prioritize and implement network expansion plans.
Conduct comprehensive analysis of current network performance market potential and future growth projections to inform expansion decisions
Collaborate with Retail and Supply Chain organizations to understand and measure the impact of network expansion efforts on overall SSD offerings
Identify and implement cost-saving opportunities and efficiency gains in processes working across stakeholder functions to execute initiatives at scale
Collaborate with business analytics and customer delivery experience teams to develop and standardize KPIs reports and reviews that drive effective ultrafast and perishables operations
Establish and maintain strong mechanisms to manage quantitative and qualitative performance metrics for operations effectiveness ensuring continuous improvement in SSD operations

- Bachelors degree or equivalent qualification in Math Engineering Science or Business
- Experience working cross-functionally with tech and non-tech teams including operations
- Speak write and read fluently in English
- 5 years of delivering cross functional projects experience

- Experience in business analytics with demonstrated proficiency in quantitative analysis using SQL databases and Excel in a business environment
- Speak write and read fluently in Japanese
- Experience in a fast paced dynamic organization
- Experience running an effective operational excellence program
- Experience with process improvement techniques such as Kaizen Lean Manufacturing or Six Sigma
- Experience working with Data & AI related technologies including but not limited to AI/ML GenAI Analytics Database and/or Storage

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