Manager, Account Management

About Flexport:

At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.

The Opportunity:

In Japan several customers have hesitated to expand their business with Flexport due to the absence of a dedicated local representative responsible for the market. This has limited our ability to build trust capture local decision-making opportunities and grow FOB and LOB business managed inside Japan. As we insource our Japan operations and build our in-country team we are hiring an Account Manager based in Tokyo to take full ownership of customer retention expansion and execution for our existing book of business.

In this role you will be the trusted Flexport advisor for our Japan customer base managing day-to-day relationships identifying expansion opportunities and partnering closely with our newly insourced Tokyo operations team to deliver consistently high service quality. You will also work hand-in-hand with overseas Flexport sales teams to convert global shipper relationships into Japan-origin and Japan-controlled opportunities.

You will:

• Manage and grow existing customer relationships in Japan owning the long-term health of your book of business.
• Drive account expansion through cross-sell and up-sell opportunities across Ocean (FCL/LCL) Air and value-added services.
• Act as the primary local point of contact for key customers providing the dedicated Japan presence that has previously been missing.
• Coordinate closely with the insourced Tokyo Ocean and Air operations teams to ensure consistent service quality fast issue resolution and strong execution.
• Support customer onboarding and stabilize early-stage business for newly acquired accounts ensuring a smooth transition from sales to steady-state operations.
• Use regular client touch points and business reviews to demonstrate the value Flexport is delivering and to identify new opportunities to deepen the relationship.
• Collaborate with overseas Flexport sales teams to expand FOB business by leveraging existing global shipper relationships and converting them into Japan-origin and Japan-controlled opportunities.
• Support the expansion of FOB and LOB business within the existing Japan customer base particularly where decision-making and execution are managed locally.
• Serve as the customers trusted advisor advocating for their needs internally and finding win-win solutions for the customer and for Flexport.
• Stay current on Japan-relevant supply chain regulatory and industry developments and proactively educate customers through change.

You should have:

• Bachelors degree or equivalent.
• 6 years of experience in account management sales or supply chain operations roles ideally in freight forwarding logistics or 3PL/4PL services.
• Proven track record of growing a book of business with Japanese enterprise customers and strengthening long-term client relationships.
• Strong understanding of Japan import/export trade flows and the operational expectations of Japanese shippers around quality communication and reliability.
• Native or business-level Japanese (verbal and written) and professional working English comfortable operating across a global English-speaking matrix.
• Solid working knowledge of Ocean (FCL/LCL) and Air freight with familiarity with FOB / LOB structures and origin control products preferred.
• Strong cross-functional collaborator: able to work effectively with operations pricing sales and global counterparts.
• Excellent communication organizational and problem-solving skills with high attention to detail.
• High integrity customer-first orientation and alignment with Flexports values.

Nice to have:

• Experience supporting BCO and retail customers including PO and booking management workflows.
• Experience working in a technology-enabled freight forwarder or digital logistics platform.
• Experience as part of a country launch new office build-out or insourcing initiative.