Analyst II Technical Customer Support

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Beckman Coulter Diagnostics one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

As a global leader in clinical diagnostics Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratorys role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing and are used in hospitals reference and research laboratories and physician offices around the world. Every hour around the world more than one million tests are run on Beckman Coulter Diagnostics systems impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough to rapid and reliable sample analysis to more rigorous decision makingwe are enabling clinicians to deliver the best possible care to their patients with improved efficiency clinical confidence adaptive collaboration and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Technical Support Engineer provides global technical support for automated chemistry analyzers and related systems. This role is responsible for creating service documentation delivering technical training and supporting field service engineers. The position also plays a critical role in ensuring service readiness for new product launches by collaborating with crossfunctional teams such as R&D Quality Assurance and Manufacturing. The role requires strong technical expertise in electrical or mechanical engineering along with the ability to communicate effectively with domestic and overseas stakeholders in English.

Key Responsibilities:

• Provide advanced technical support for automated chemistry analyzers by responding to complex or escalated customer inquiries understanding their technical issues assessing their needs and offering troubleshooting guidance to field service engineers as well as recommending alternative products or services when appropriate.
• Create and update service documentation such as service manuals and technical bulletins.
• Respond to technical inquiries from field service engineers and provide necessary technical information.
• Plan and deliver technical training sessions for key product specialists in each region.
• Participate in new product development projects conducting serviceability assessments and preparing service readiness (technical documents training materials etc.) for product launch.
• Collaborate closely with global and domestic crossfunctional teams including R&D Quality Assurance and Manufacturing.
• Support continuous improvement activities related to product quality reliability and service operations.

Qualifications:

Required

• Experience in Electrical or Mechanical Engineering.
• Minimum 5 years-experience in technical support engineering or development/engineering for electromechanical products such as medical device industrial equipment.
• Ability to communicate with overseas stakeholders in English across all four skillsreading writing speaking and listening.
• Bachelors degree with 5 years business experience

Preferred

• Knowledge of HTML XML SGML or related markup/document technologies.
• Experience using CRS applications such as ServiceMax Oracle or similar field service management systems.
• Experience in industries such as invitro diagnostics or medical devices.
• Experience using 3DCAD tools.

Required Experience:

IC