Senior Manager, Enterprise Customer Success

Were looking for a Senior Manager of Enterprise Customer Success to manage recruit onboard and train a team of Enterprise Customer Success Managers. Your team is responsible for proactively driving adoption across our existing customer base through on-boarding and customer education. The team advocates for the customer internally and focuses on a positive customer experience. This is an opportunity to join a company thats a leader in the space and contribute impactful work.

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At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What Youll Do:

As a Senior Manager Enterprise Customer Success (Japan) you will lead a highperforming team of Enterprise Customer Success Managers responsible for driving strategic value adoption and expansion across Datadogs largest customers in Japan. You will combine strong people leadership deep enterprise customer success expertise and nuanced understanding of the Japanese market to build longterm partnerships with Clevel stakeholders and accelerate Datadogs growth in the region.

• Lead grow and develop a team of Enterprise Customer Success Managers supporting Datadogs strategic and global accounts in Japan including recruiting onboarding performance management and ongoing coaching.
• Define and operationalize a repeatable customer success motion tailored to the Japanese enterprise market ensuring proactive adoption value realization and renewal across complex multiproduct deployments.
• Guide your team in building trusted advisor relationships with senior and executive stakeholders (CIO CTO Heads of Infrastructure/DevOps Security leaders) at Fortune 1000 companies and leading Japanese enterprises aligning Datadog to their business and technology priorities.
• Oversee the endtoend customer lifecycle for your portfolio: from onboarding and implementation through ongoing success planning and QBRs to renewal and expansion across product lines and regions.
• Leverage data and usage analytics to identify adoption trends uncover renewal and churn risks and proactively design mitigation and growth strategies including contract optimization and multiyear commitments.
• Collaborate crossfunctionally with Sales Solutions Engineering Support Enablement Product and Finance to deliver a unified highquality customer experience and drive joint account strategies in Japan.
• Serve as an executivelevel escalation point for key customers ensuring issues are triaged resolved and communicated effectively while strengthening longterm customer trust and satisfaction.
• Partner with regional leadership to bring the voice of the Japanese customer back into Datadog influencing product roadmap localization needs and gotomarket strategy for Japan and the broader APJ region.
• Build and refine operating rhythms (forecast reviews pipeline/adoption reviews QBRs executive briefings) that drive accountability predictability and excellence in customer outcomes.
• Champion customer centricity continuous improvement and a culture of high performance within the Japan CS team fostering collaboration inclusivity and professional growth.

Who You Are:

• You have 58 years of experience in Customer Success Technical Account Management or Account Management roles in the B2B SaaS / subscription software space working with complex enterprise customers.
• You bring 5 years of people management experience leading and coaching highperforming Enterprise CS or account teams ideally in a regional or marketowning capacity.
• You have demonstrated success working with Fortune 1000 companies global brands and leading Japanese enterprises navigating complex stakeholder landscapes procurement processes and governance structures.
• You possess strong knowledge of the Japanese enterprise technology landscape (cloud infrastructure observability security) and understand local market dynamics customer expectations and business culture.
• You are fluent in Japanese and businesslevel English and can communicate negotiate and present effectively with senior stakeholders in both languages.
• You are deeply customercentric with a track record of building longterm partnerships driving measurable customer outcomes and influencing customers strategic roadmaps.
• You are datadriven and comfortable using usage metrics health scores and commercial signals to prioritize focus forecast risk and identify opportunities for growth.
• You thrive in crossfunctional environments collaborating closely with Sales and Product while balancing customer advocacy with Datadogs business objectives.
• You are proactive structured and comfortable operating in a fastgrowing global SaaS environment bringing clarity process and leadership to your team and stakeholders.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development product training and career pathing
• Sales training in MEDDIC and Command of the Message
• Intra-departmental mentor and buddy program for in-house networking
• An inclusive company culture opportunity to join our Community Guilds
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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