Senior Associate Accounts Payables

Associates in this role get to: Be the expert:

• Process such items as invoices payment requests etc.
• Handles all vendor correspondence via phone client requests or email
• Works with Vendors to get updated information submitted such as address changes banking information etc
• Investigates and resolves problems associated with processing of invoices
• Reconciles various accounts by identifying errors in posting or omissions
• Receives researches and resolves a variety of routine internal and external inquiries concerning account status including communicating the resolution of discrepancies to appropriate persons
• Files maintains and distributes accounting documents records and reports
• Responds to some routine but more complex questions related to area of responsibility
• Audit of Travel expenses and receipts
• Payment enquiries from both external and internal.  
• Reviewing and processing Invoices Non-PO Invoices  Pre-Approved/Pre-coded Invoices - SAP USA
• Cash Disbursement Forecast Preparation and Submission
• Reviewing vendor statements for completeness
• Customer Refunds Processing
• Prepare audit package 
• Review and Reconcile Process data

Qualifications :

Our most successful candidates will have: -

• Post Secondary education (CAT/ACCA Diploma or Associate Degree)
• Formal specialized job-related training with 1-3 years related work experience
• Proven working experience as accounts payable or accounts receivable clerk - Solid understanding or basic bookkeeping and accounting payable principles
• Hands-on experience with MS Office and ERP software such as SAP
• High degree of accuracy and attention to detail. Customer service orientation and negotiation skills
• Some analytical skills to identify problems in business processes and to develop workable solutions. May require assistance to determine cross functional impact
• Knowledge of company and departmental practice and procedures related to department activities-Exposure to Process Improvements and Transformation projects.

Additional Information :

Our most successful candidates will have: - 

         A minimum of 3-4 CXC/GCE/City and Guilds subjects inclusive of English               Language or a U.S. high school diploma or GED. 

• Must have a valid (not expired) government issued ID TRN and NIS card.
• Must be able to pass a criminal background check and drug test as needed.
• Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
• Must be able to train and / or work onsite at our Red Hills Road site.
• 1 year of BPO/customer service experience preferred.
• Demonstrated ability to perform at a high level to support our high volume of inbound calls.
• Experience in customer service is an asset and preferred.
• Good systematic problem solving ability  using sound business judgment and following through on commitments to customers.
• The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.
• Excellent attention to detail.
• A passion for helping customers and exceeding their expectations with high integrity.
• Strong verbal and written communication skills and the ability to tailor styles to the audience
• See through the eyes of the customer.
• Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required.
• The ability to project patience empathy caring and sincerity in written words or voice tone depending on channel.
• Ability to effectively organize prioritize multi-task and manage time.
• Multi-tasking skills showcased through the use of several applications; experience working with CRM applications preferred.
• Basic PC keyboarding skills; basic Microsoft Office (Outlook Word Excel) experience required.
• Ability to type over 30 WPM with 80% accuracy.
• Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
• Inspire confidence and positively influence the behaviour actions and thoughts of others.

As your prospective employer we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherlands business.

Remote Work :

No

Employment Type :

Full-time