Customer Support Team Lead Jobs in Mandeville
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Customer Support Team Lead
Wise
Singapore - Singapore
KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...
Hr Operations Intern (12-months)
Sutherland
Mandeville - Jamaica
Key Responsibilities:People Supply Chain Analytics:Detailed analysis of attrition shrinkage and exit interview data by LOB and leadership tier.Employee Engagement:Execution of structured pulse checks and floor engagements to surface early warning indicators of disengagement.Onboarding & Early Tenure...
