General Service Coordinator
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Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .
As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Environmental Health Safety (EH&S) and Facilities Services (FS)Job Sub Function:
Facilities Repair & MaintenanceJob Category:
ProfessionalAll Job Posting Locations:
Pomezia Roma ItalyJob Description:
DePuy Synthes is recruiting for a General Service Coordinatorlocatedin Pomezia Rome Italy.
Job Overview
The General Service Coordinator plays a critical role in enabling efficient and compliant commercial service operations. This position supports field service teams customers and internal partners by coordinating service activities managing service documentation and ensuringtimelyresolution of service requests. The role directlyimpactscustomer satisfaction service quality and operational excellence within the DePuy Synthes commercial organization.
Key Responsibilities
Coordinate and support daytoday commercial service activities ensuringtimelyscheduling and execution of service requests.
Act as a primary point of contact for internal teams and external customersregardingservice inquiries status updates and issue resolution.
Maintainaccurateservice records contracts and documentationin accordance withcompany policies and regulatory requirements.
Partner with field service saleslogistics and finance teams to ensure seamless service delivery and invoicing processes.
Monitor service performance metrics and support reporting activities to drive continuous improvement.
Support compliance with qualityand safety.
Demonstrate strong work ethical behaviors andhighcollaborative attitude.
Assistwith coordination of service-related training communications and process updates.
Qualifications
Education
Required:Secondary school diploma or equivalent.
Preferred:Postsecondary education in business administrationlogistics ora relatedfield.
Experience and Skills
Required:
0-2years of experience in service coordination customer support operations or administrative roles.
Strong organizational skills with the ability to manage multiple priorities in a fastpaced environment.
Customerfocused mindset with clear and professional communication skills.
Proficiencyin standard office and enterprise systems (e.g. ERP CRM Microsoft Office).
Attention to detail and commitment to accuracy and compliance.
Preferred:
Experience supporting commercial or field service organizations in the medical device or healthcare industry.
Familiarity with service contracts warranties or servicelogistics.
Experience working in a regulated environment with quality or compliance requirements.
Ability to collaborate effectively across crossfunctional teams.
Other:
Languages:Fluency in Italian; workingproficiencyin English preferred.
Travel:Minimal travel may be(10%) primarily domestic.
For more information on how we support the whole health of our employees throughout their wellnesscareerand life journey please visit.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.
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#DePuySynthesCareers
Required Skills:
Preferred Skills:
The anticipated base pay range for this position is:
33700.00 - 54395.00Benefits:
In addition to base pay we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location where the actual amount is based on the employees and companies performance of the previous calendar year or sales commissions. Moreover we offer vacation days parental leave for a minimum of 12 weeks bereavement leave caregiver leave volunteer leave well-being reimbursement programs for financial physical and mental health. We also offer service anniversary and recognition awards and subject to the terms of their respective plans employees - and in some locations eligible dependents - can participate in several insurance plans. For more information visit Employee benefits Supporting well-being & career growth Johnson & Johnson Careers.
*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.
Required Experience:
IC
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
