Front Office Supervisor Shift Leader (MFNB)

THE MISSION 

• Our customers and our Front Office team are in good hands with you . 
• Just like Mama you ensure that each welcome and interactions are personalized and warm not just at the beginning but maintained at all times of the day. 
• You coach and supervise the team.  You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks. 
• You control the cash registers and also verify all of the existing accounts. 
• You respond directly to customer requests and complaints. 
• Involved in the marketing of Mama services you like to promote our shop (sale and merchandising of products)  the restaurant and our events. 
• True coordinator of the Front Office Manager and their assistant whom you take over for in their absence  you report and communicate all information at the end of each shift. 
• The customer experience must be perfect  and you are the guarantor . 

Qualifications :

MADE FOR YOU ONLY IF 

• Detail is important to you nothing goes missing thanks to your anticipation!  
• You are a diplomat and know how to make the link between your superior and your team. 
• You teach your team how to upsell without turning into the Wolf of Wall Street. 
• Confidentiality is important to you: what happens at Mama stays in Mama. 
• Team spirit is your strength like the Gladiators in suits with Olivia Pope . 
• You know how to optimize sales and occupancy: 100% OBJECTIVE!  
• You were the one who included the new kid in the group at the start of the school year! 
• True teacher you like to transmit your knowledge and develop the young Padawans into Jedi. 

YOUR LITTLE EXTRAS : 

• For you The Shining is not only a horror movie but above all a film about a hotel . 
• Your leadership is natural & effective; everyone knows that when Mama is not there the children will play but Mama can count on you! 
• You have a great experience on the PMS Protel or Opera. 
• Just like Michael Scofield you can be tattooed and not scare away the children. 

Additional Information :

And now were sure you already know the tune :

• First melody: At Mama no AI! We review your application in person and take the time to understand your journey.
• First verse: Well schedule an initial phone interview with our People & Culture team to see if your application fits our rhythm.
• Chorus: Once youve passed the phone interview well set up an online meeting or an in-person meeting at Mama so you can meet the Gang!
• Last verse: Of course youll hear back from us within two to three weeks at most whether its a or a .

Remote Work :

No

Employment Type :

Full-time