Team Manager, Chargebacks & Payment Disputes

About Payoneer

Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.

By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.

You will lead and develop Payoneers global Chargebacks & Payment Disputes team spanning three hubs and multiple time zones serving as the companys center of expertise for managing payment reversals disputes and recovery across card payments ACH debit and other payment methods. You will own team performance productivity recovery rates service levels and quality while building strong working relationships with banks payment providers and internal stakeholders across Risk Compliance and Product. You will drive process improvement automation and control enhancements that reduce risk and improve the customer and stakeholder experience. This is a hybrid full-time role based in Israel.

Hybrid

Full-time

• Lead and develop a global team across three hubs and multiple time zones driving collaboration and accountability.
• Oversee team capacity priorities and service delivery to ensure execution aligns with business objectives.
• Maintain and improve dispute management processes policies and controls across card payments ACH debit and other payment methods.
• Manage relationships with banks payment providers customers and external vendors including their operational and risk teams.
• Partner with Risk Compliance Reconciliation Business Product and Customer Care on investigations and dispute resolution.
• Lead process improvement automation and optimization initiatives to boost efficiency and reduce risk.
• Own team performance across quantitative metrics (productivity recovery rates backlog SLAs) and qualitative metrics (accuracy compliance audit readiness).
• Use operational reports and data analysis to identify trends risks and opportunities for improvement.

• 5 years of experience leading operational teams.
• Experience in chargebacks disputes payments operations risk or fraud is highly desirable; strong operational leaders from fintech/payments who can quickly build domain expertise will also be considered.
• Proven experience managing teams across multiple locations cultures and time zones.
• Strong operational leadership track record achieving KPIs SLAs and quality targets.
• Outstanding people-management skills: coaching mentoring development and building high-performing teams.
• Excellent prioritization and organizational skills able to manage competing business needs.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Highly independent with a strong sense of ownership and accountability.
• Advanced Excel skills and excellent written and verbal English communication.