Sr Mgr, Systems Engrg Mgmt

What you get to do in this role:

• Manage the quarterly and annual planning team objectives individual goals deliverables hiring development plans and performance reviews.
• Provide technical guidance for systems optimization opportunities and participate in architectural reviews.
• Assess risks vulnerabilities and mitigations of existing systems to ensure these systems are highly available operationally sound perform at scale and exceed customer expectation.
• Collaborate with peer teams on complex global engineering efforts to ensure architecture agreement resource coordination and implementation timelines.
• Represent the global Systems Engineering team to both internal and external stakeholders.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 7 years experience leading systems/software/hardware development and engineering release management and DevOps across a global 24x7 production environment.
• Deep background in Linux systems architecture and engineering on a global scale.
• Fluency with the components of infrastructure including hardware platforms OS virtualization Azure public cloud and web applications and databases.
• Prior experience in software development/engineering release management DevOps and managing large-scale server infrastructure.
• Experience with configuration management platforms at scale.
• Ability to define problems collect data establish facts and draw valid conclusions.
• Work cross-functionally to build consensus and drive complex projects and issues to completion. 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time