IT Support Temporary

Innovation starts from the heart. At Edwards Lifesciences were dedicated to developing ground-breaking technologies with a genuine impact on patients lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale enabling our diverse teams to optimize both efficiency and success. As part of our IT team your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

How you will make an impact:

• Provide on-site IT related Software and Hardware support to assist in the installationintegration and maintenance of computing devices.
• Configure and manage customer workstation portable computing devices and
  peripherals (Following defined imaging and deployment processes)
• Troubleshoot and repair hardware and/or Software for desktops laptops peripheralequipment and other IT related hardware (Tier 1/2)
• Perform daily support (moves adds changes etc.) for desktops laptops
  peripheral equipment and other IT related hardware (ex. VOIP Phones A/V supportas applicable for your region etc.)
• Manage installation of desktops laptops peripheral equipment and other IT relatedhardware
• Perform lifecycle upgrades and projects as directed
• Manage priorities based on Service requests and incident tickets while regularly
  updating tickets to reflect work performed
• Training users in various situations educating them regarding use of hardware itssoftware and related systems. Training would be brief one-on-one small groupad-hoc and hands on How-to instructions
• Coordinate activities with third party vendors as needed (Order fulfillment
  Warrantees Project Needs Vendor relations / feedback and so forth)
• Provide appropriate visibility of costs related to service requests and comply toapproval requirements
• Assist the business with tablet and mobile device support to meet operational /business needs
• Manage port connections to provide point of use network availability; Assist inanswering Help Desk Calls from Users on an as needed basis

What youll need:

• 3 years of work experience including IT hardware/software experience

• Technical degree/certificate in related discipline

• Microsoft Certified Desktop Technician

• ITIL Service Management

• Ability to manage users and PCs using Active Directory

• Proficient in Microsoft O365 applications

• Ability to perform IT hardware and software diagnostics and repairs (Laptops Desktops mobile devices peripherals handheld scanners etc.)

What else we look for:

• Effective cable management skills to maintain organized work stations and data closets
• Ability to adapt and learn new technologies as needed
• Strong written and verbal skills
• Problem Solving skills including Trouble shooting techniques
• Strong customer service focused skills
• Strong organization and time management skills
• High level of professionalism during interactions with customers and vendors
• Experience using ITSM software (ServiceNow) to manage service tickets and documentsupport provided
• Experience with platforms and applications (e.g Microsoft Office Suite MicrosoftOutlook/Office365 Microsoft Edge Windows 11 Active Directory Virtual Private Network(VPN) Multi-factor authentication (MFA)
• Adhere to all company rules and requirements (e.g. pandemic protocols EnvironmentalHealth & Safety rules) and take adequate control measures in preventing injuries tothemselves and others as well as to the protection of environment and prevention ofpollution under their span of influence/control