Head of Customer experience Base44

At Base we dont do traditional support. Weve built a strategic business-focused Customer Experience organization that goes far beyond managing SLAs and resolution times. 

As our Head of Customer Experience you will lead a unique cross-functional global team of  L1/L2 Support Team Leads Business Analysts and Content Writers.  This is an entrepreneurial high-impact leadership role. You wont just execute a roadmap given to you you will define it.

If you are a leader who thrives under pressure breathes data understands B2C dynamics and loves the challenge of driving operations  in a dynamic startup environment this is the place for our Head of Customer Experience you will:

• Lead mentor and shape a global cross-cultural team. You will be the driving force behind their growth creating training materials  establishing team rituals and fostering a high-performance culture.

• Constantly analyze key business metrics (workloads backlog staffing formulas) to ensure systemic stability predict traffic spikes and manage critical incidents flawlessly.

• Actively scout experiment with and integrate cutting-edge AI tools into daily workflows to drive next-level automation and efficiency

• Work seamlessly with cross functional teams to improve policies and process 

• Build relationships across the company organically. Work independently and autonomously driving impact without formal authority or constant supervision.

Qualifications :

• 5 years of leadership experience with a proven track record managing managers and leading diverse cross-functional global teams in high-scale environments.

• Deep expertise in B2C ecosystems fostering scalable community engagement and representing  brand reputation across digital channels.

• You speak the language of numbers and data. You naturally use business metrics (like MRR) to make scaling decisions optimize workloads and prove impact.

• While you dont need to be a developer but you need to be comfortable leading deeply technical team members and managers.

• Highly independent proactive creative and comfortable with ambiguity.

Additional Information :

Were Base44 a newly acquired part of Wix on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language- no traditional coding required. Operating like a startup within Wix were fast collaborative and focused on turning complex problems into simple powerful solutions.

We exist for creators solo founders startups entrepreneurs side hustlers and everyone who wants to turn their ideas into reality. Whether youre launching a product validating a concept or exploring a hunch Base44 helps you build it.

Were growing fast the opportunity is huge and with your help our user-driven growth can become unstoppable.

Remote Work :

No

Employment Type :

Full-time