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B2B Customer Success Manager
Job Location:
Job Location:
Petah Tikva - Israel
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
13 August 2026 (13 hours ago)
Posted:
Application Deadline:
11 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are looking for a proactive and customer-focused Customer Success Manager (CSM) to join our growing this role you will own the post-sales customer journey leading customers from onboarding and implementation through long-term adoption retention and growth. You will serve as a trusted advisor ensuring customers successfully adopt our platform achieve their business goals and maximize the value of our solution while collaborating closely with Sales Product and Support teams.
Responsibilities:
- Own the end-to-end post-sales customer journey for a portfolio of B2B customers.
- Lead customer onboarding implementation and training to ensure successful product adoption.
- Build trusted relationships with key stakeholders and conduct regular business reviews.
- Drive product adoption customer satisfaction retention and long-term success.
- Proactively identify risks resolve customer challenges and act as the customers advocate.
- Identify expansion opportunities and partner with Sales on upsell and cross-sell initiatives.
- Collaborate with Product and R&D to translate customer feedback into product improvements.
Requirements:
- 2 years of experience in Customer Success Account Management or a customer-facing SaaS role.
- Proven experience leading customer onboarding implementations or product rollouts.
- Strong relationship management communication and presentation skills.
- Ability to manage multiple customers and projects simultaneously.
- Customer-first mindset with strong problem-solving and project management skills.
- Experience working with CRM systems.
