Associate Software Engineer (Fixed-Term Contract)

Be the one building AI-powered experiences where they matter most.

At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships.

Help build support and operate technology used by more than 8000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

This position is a fixed term contract for a duration of 9 months.

Software Engineer AI Services

We build AI-powered systems that analyze and evaluate contact-center conversations at scale including Sentiment Analysis Agent Empathy and Conversation Scoring. Our services process over 10 million interactions daily worldwide.

The Genesys Israeli R&D center embraces a startup mindset in a big corporation nurturing rich office culture where we promote high ownership and impact innovation blended with critical thinking and continuous growth.

We are looking for great people who are team players to join our Tel-Aviv team. The work is challenging creative and fast paced.

Responsibilities:

• Work closely with AI research team to productionize models into scalable services
• Build and maintain scalable services handling high-volume workloads
• Design and develop high quality efficient testable software
• Own features all the way from design and implementation to production
• Actively participate in code reviews as a reviewer and author kindly exchanging constructive comments
• Embrace change and be ready to adapt to evolving requirements technologies and priorities
• Take initiative in learning new technologies and improving existing systems

Requirements:

• . in Computer Science or equivalent
• Detailed understanding ofobject-oriented concepts and design
• Strong programming skills particularly in Python or Java
• Familiarity with microservices architecture
• Excellent English communication skills

Nice to have:

• 2 years of professional experience as software engineer
• Cloud experience (AWS preferred)
• Experience with LLMs or ML frameworks (PyTorch TensorFlow)
• Experience with CI/CD tools

Working at Genesys

• AI at enterprise scale Build support and operate AI-powered technology used by more than 8000 organizations worldwide. 150new AI features were released in the last fiscal year.
• A flexible-first culture Join a global team of nearly 7000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era Build future-ready skills through mentorship learning programs leadership development and education support.
• Time to recharge and give back Benefits include paid volunteer time August Free Fridays well-being resources and regionally tailored programs for employees and their families.
• Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply heres what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and if your background is aligned schedule a Zoom interview.

• Next youll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time with no more than five interviews in most cases.

• After interviews are complete our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how were applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people systems data and AI across the enterprise with built-in governance and control. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.