A2R DS Sr Analyst

DePuy Synthes is recruiting for a I2C DS Collection & Dispute Sr Analystlocatedin Kfar Saba Israel.

Reimagine the possibilities at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the worlds largest and most broadly-based healthcare company.

As a member of our Global Finance team you will have exclusive access to a network of financial professionalslocatedin over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective more efficient and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class cost-effective financial services and compliancein a J&J wayto our Operating Companies around the world.

ITC Collections & Dispute Management Sr Analyst -is responsible forendtoendownership of customer collections and dispute management activities within theInvoicetoCash(I2C) process supporting Johnson & Johnson Global Services Finance. This role supportshighriskhighvaluecustomer portfolios and ensurestimelycash collectionaccuratedispute resolution and compliance with internal controls and service level commitments.

Key Responsibilities:

Collections & Accounts Receivable Management

• Manage customer collections and open receivables through proactivefollowups customer engagement negotiation and dispute resolution techniques

• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)

• Monitor collection performance and KPIs against Service Level Agreements (SLAs)

• Perform AR forecasting trend analysis and root cause analysis on payment behavior

• Manage Sales Order Releasing activities within defined authority limits

Dispute Management

• Own end-to-end dispute management for assigned key accounts from investigation and root cause analysis to resolution and financial adjustments.

• Serve as a Senior Dispute Analyst Subject Matter Expert (SME) for complexhighvalue orhighriskdisputes.

• Manage non-disputed credit transactions and revenue reconciliation activities.

• Provide guidance and escalation support for complex customer and internal issues toexpediteresolution.

• Participate in or support customer negotiations to resolve disputes and improve payment outcomes.

• Identifyand execute process improvement opportunitiesutilizetechnology tools and support audit readiness and audit requests.

Collaboration & Stakeholder Engagement

• Partner closely with Customer Service Sales Supply Chain Deliver Revenue and Finance teams.

• Act as a trusted advisor to internal stakeholders on collection dispute andrevenuerelatedmatters.

• Support management withadhocanalysis reporting and special projects as.

Qualifications:

Education:

• A minimum of a bachelors level degree or equivalent is preferably in accounting finance or related business discipline.

• CPA CMAMBAand/or other financial certifications is preferred

Experience and Skills Required:

• 2-4 years of relevant work experience

• Has an End-to-end Invoice to Cash process experience (Cash Applications Credit Management Collections/Dispute Management) with extensiveexpertisein the latter (Collections/Dispute Management) and preferably in the same Industry as J&J Healthcare/Pharma Preferred.

• Strong customer engagement skills (includingabilityto manage difficult customers) for both internal and external stakeholders.

• Basic Negotiation skills

• Analytical and problem solver

Required Knowledge Skills and Abilities:

(Include any required computer skills certifications licenses languages etc.)

Fluent in English for communication for both oral and written

Technologyproficiencyin Microsoft Office and ERP

Excellent communication skills with the ability to collaborate with a variety of stakeholders.

Teamwork spirit and can work under pressure

Preferred KnowledgeSkillsand Abilities:

(Include any required computer skills certifications licenses languages etc.)

Knowledge of SAP systems

Foreign language capability is a plus

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin or protected veteran status and will not be discriminated againston the basis ofdisability.