Sr. Technical Account Manager (Israel), EMEA Startups

Would you like to support some of the most ambitious technology startups in one of the worlds most innovative ecosystems Join our EMEA Startups team in Tel Aviv helping high-growth Israeli companies maximize the value of AWS as they scale globally.

Israels startup scene produces a disproportionate share of breakthrough technology companies. Founders here build AI-first products fintech infrastructure developer platforms cybersecurity solutions and data-intensive systems that reach global scale fast. These companies need a cloud partner who understands both the urgency of startup life and the technical rigor required to build systems that hold up at scale.

As a Technical Account Manager (TAM) in AWS Enterprise Support you will serve as the primary technical advisor and voice of the customer for a portfolio of fast-growing Israeli startups. You will play a crucial role in fostering their innovative and transformative work across AI/ML compute (including accelerated and GPU workloads) containers networking storage databases serverless security and more. Its an opportunity to work closely with technical founders and engineering leaders helping them make the right architectural decisions at each stage of their growth journey.

Enterprise support for startups is different from traditional enterprise engagement. Its an evolutionary approach: you start with deep technical guidance during early growth stages then adapt as the company matures and their needs become more strategic. You will help prioritize engineering efforts that tie directly to product launches investor milestones and market validation striking the balance between speed cost control and production readiness that defines the startup context.

As well as spending time working directly with customers youll get time to sharpen the saw and keep your skills fresh. AWS has more than 200 services across a wide range of categories and its important that we help startups take advantage of the right ones at the right time. You will act as a customer advocate with our product teams to make sure we are building the right products and features for the startups you work with. This role also provides opportunities to share your knowledge more broadly by working on technical content presenting at events and contributing to the wider TAM and startup community.

Key job responsibilities
- Act as the primary technical advisor for your startup customers building trusted-advisor relationships with CTOs VP Engineering and founding teams
- Engage across the full customer organization from individual engineers through to C-suite adapting your communication to each audience
- Help accelerate customer growth by crafting strategies that balance startup velocity with Well-Architected best practices across AI/ML compute containers and data infrastructure
- Conduct architecture reviews operational assessments and proactive risk identification. Analyze service events and operational patterns to drive continuous improvement in resilience performance and cost efficiency
- Drive technical discussions with founding teams on architecture trade-offs incident response and risk management as their systems scale
- Uplift customer capabilities by running workshops enablement sessions and brown bag sessions tailored to their technical needs
- Champion and advocate for your customers by connecting their feedback to AWS engineering teams influencing platform evolution and ensuring rapid resolution of concerns
- Collaborate with Solutions Architects Business Developers Professional Services and Account Managers to deliver coordinated customer value
- Develop and share technical content such as blog posts reference architectures and reusable solutions that help startups solve common challenges and reduce time-to-market

A day in the life
See what the team say about their roles:

morning youre reviewing a customers inference architecture ahead of a product launch helping them hit latency targets. After lunch youre running a cost deep-dive on a container environment that has grown faster than expected and presenting a right-sizing plan to their CTO. The next day youre on a call with an AWS service team championing a feature request that your customers need. Later in the week youre preparing a strategic business review showing the quantified impact of your recommendations or youre at a customers Tel Aviv office whiteboarding their disaster recovery strategy before they expand to a second region.

The work is varied technically deep and tied directly to customer business outcomes. You will also contribute to the broader TAM community by mentoring peers developing reusable technical content and sharing patterns across the team.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
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Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 10 years of experience in technical roles involving distributed systems cloud architecture software development infrastructure/platform engineering Data & Analytics or AI / ML.
- Experience in a customer-facing technical role such as technical account manager solutions architect consultant or support engineer
- Experience with operational parameters and troubleshooting for a combination of the following: compute storage networking databases AI/ML containers DevOps big data and analytics security
- Demonstrated ability to drive technical discussions and communicate effectively with both engineering teams and executive stakeholders
- Experience working in fast-paced environments where priorities shift and ambiguity is the norm
- Fluent in English and Hebrew

- Knowledge of distributed systems design and implementation or equivalent
- Knowledge of large scale automation and workflow management or equivalent
- Professional experience with AWS services or equivalent cloud platforms (Azure GCP)
- Experience with AI/ML workloads including foundation models inference infrastructure agentic systems accelerated compute (GPU custom silicon) or MLOps
- Background working with startups or high-growth technology companies where youve seen systems scale from early product through to production maturity
- Experience with container orchestration (EKS ECS Kubernetes) serverless architectures and infrastructure as code (Terraform CloudFormation CDK)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.