Sales Development Representative

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today enabling businesses to deliver impeccable always-on customer support across the customer journey from service to sales to ecommerce. Powered by our own AI models Fin resolves complex customer issues end-to-end across every channel with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011 Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30000 global businesses using our products to transform their customer support. Driven by our core values we push boundaries build with speed and intensity and relentlessly deliver incredible value to our customers.

Whats the opportunity

As a Sales Development Representative your role is to lay the foundation for Fin Sales by engaging with prospects and customers to help them understand the value of Fin and moving them forward in the sales process. As Fins first point of contact youll play a monumental role in showcasing the Fin brand! This is done by creating an impactful first impression and building momentum for not only the sales team but the company as a whole. Were creating a world-class sales organization and are so excited you are interested in being an integral part of that!

We strongly believe in the overall growth and continued development of each new hire. When joining the Sales Development team at Fin you join a community that believes in your future as a power-house closer! Were looking for folks dedicated to their development excited to work in a fast moving environment and strive to be better than they were yesterday.

What will I be doing

• Engaging with potential and current customers to assess mutual fit via Fin Inbox phone email & Linkedin
• Multi-tasking fast paced conversations while maintaining an engaging and positive experience for Fins potential customers
• Working closely with Account Executives to build pipeline and drive deals
• Maintaining an up-to-date knowledge of our product and the value we can provide our customers
• Working with cross-functional partners to continuously better our workflows
• Engaging in team development and mentoring

What skills do I need

• Excellent written and verbal communication
• Exceptional listening skills & the ability to take quick action on what youve learned
• Strong organization and time management
• Intellectual curiosity and problem solving
• Collaborative and coachable
• Highly motivated and self-driven

Bonus skills & attributes

• Bachelors Degree preferred
• 0-3 years of work experience (Sales and/ SaaS experience is a )
• Familiarity with these systems and tools - SFDC Outreach Chilipiper Linkedin Sales Navigator Gong Vidu Google Suite

Benefits

We are a well-treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Pension scheme & match up to 4%
• Peace of mind with life assurance as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave as well as 6 weeks paternity leave for fathers to let you spend valuable time with your loved ones
• If youre cycling weve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard but we also offer Windows for certain roles when needed.

#LI-Hybrid

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through ourcore values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.