Partner Development Manager, Business Development Built On Solutions

This position sits within ServiceNows Global Partner & Channels (GPC) organization and offers a great opportunity to accelerate growth within our partner ecosystem. You will work closely with our strategic Service Provider partners to develop and scale co-created AI-led Built On ServiceNow solutions - partner-led managed services powered by ServiceNows workflow automation data and AI capabilities. 

As Partner Development Manager you will be a trusted advisor and collaborative partner to our ecosystem helping identify build and scale AI-powered managed services and platform-based solutions. This role offers the chance to drive meaningful long-term growth through platform-led AI-first innovation. 

What You Will Do 

Strategic Vision & Partner Collaboration 

• Help shape a multi-year growth strategy for Built On ServiceNow managed services and AI-led solutions including opportunities to re-platform partner IP onto our platform 

• Spot and explore whitespace opportunities where ServiceNow can serve as an AI-powered platform foundation for partner products and services 

• Work with partner leadership to align on growth strategies around Built On and AI-enabled ServiceNow capabilities 

• Collaborate with partner executives and business unit leaders to explore managed services and platform roadmaps centered on automation intelligence and AI 

• Discover assess and support high-impact Built On solution opportunities from initial idea through launch and growth 

Built On Solution Development & Growth 

• Partner with internal and external teams to develop and bring new Built On AI-led solutions to marketfrom concept through launch and go-to-market execution 

• Guide Built On ServiceNow solution deals through their full lifecyclefrom initial discovery and business case through launchusing consultative value-focused conversations 

• Present AI-enabled Built On solutions to partner leaders helping them understand business outcomes platform differentiation and ROI 

• Participate in Partner Executive Briefing Centers and executive meetings collaborating with partner teams architects and enablement specialists to showcase AI-driven use cases and technical capabilities 

GTM Strategy & Deal Structuring 

• Evaluate opportunities strategically helping prioritize resources based on scalability and growth potential 

• Work with finance deal desk pricing and legal teams to develop deal structures aligned with AI innovation 

• Lead collaboratively in a matrixed environment bringing stakeholders together around shared growth goals 

• Partner with build and GTM teams to ensure solutions are fully realized with adoption as a priority 

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• A track record of success in solution business development or sales particularly with managed services platform-based solutions or AI-enabled offerings 
• 10 years of experience in enterprise IT sales including experience with complex solutions and strategic partnerships 
• Experience selling complex solutions to senior leaders and large enterprises 
• Strong communication negotiation and presentation skills 
• The ability to build and maintain strong relationships at senior levels 
• Knowledge of enterprise platforms AI trends and digital transformation 
• Willingness to travel as needed for partner engagement 
• Experience in consultative selling within BPO or platform/product environments 
• Background in re-platforming managed services onto SaaS solutions 
• Experience working with BPO leaders on transforming proprietary software and services into cloud-based offerings 
• Pre-sales or solution leadership experience with GSIs or consulting firms 
• Exposure to platform adoption AI-enabled building and solution monetization on enterprise platforms 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Remote Work :

No

Employment Type :

Full-time