Associate Deskside Support Engineer

The Opportunity

AtWorkhumanwereon a mission to make work more human by helpingorganisationscelebrate connect and empower their people.Werelooking for an Associate Deskside Engineer to join our Global Helpdesk team.

Based in our Park West Dublin office this is a hybrid role with three days per week onsite.Youllprovide first and second-line IT support to employees across our global business helping to deliver a seamless technology experience while working with teams across Infrastructure Security Identity and Workplace Technology.

What we can offer you:

• The opportunity to support a modern workplace environment across Windows macOS Microsoft 365 and collaboration technologies.

• The chance to contribute to endpoint workplace technology and office technology projects.

• Exposure toautomation and continuous improvement initiatives.

• A collaborative environment where you can develop your technical skills and share yourexpertise.

Whatyoulldo:

• Deliver first and second-line support forWorkhumanemployees.

• Provide in-person deskside support and remote troubleshooting.

• Build configure deploy andmaintainWindows and macOS laptops.

• Support onboarding offboarding and employee lifecycle activities.

• Troubleshoot hardware software networking and peripheral issues.

• Support conference room technology Zoom Rooms Neat devices and AV equipment.

• Manage hardware inventory and asset lifecycle.

• Create andmaintainknowledge base articles and technical documentation.

• Follow ITIL-based Incident Request and Problem Management processes.

• Assistwith office moves technology refreshes and equipment deployments.

Technologiesyoullwork with:

Windows 11 macOS Microsoft 365 Microsoft Entra ID IntuneJamfPro Jira Service Management Microsoft Teams Microsoft Defender for Endpoint Dell Latitude & Precision Apple MacBook devices Zoom Rooms Neat and AV technologies.

Whatyoullbring:

• Experience providing first and second-line IT support in an enterprise environment.

• Strong troubleshooting skills across Windows macOS hardware software and networking.

• Experience with Microsoft 365 and endpoint management technologies such as Intune or Entra ID.

• A customer-focused approach with excellent communication and problem-solving skills.

• Experience withJamfPro Apple devices PowerShell or Microsoft Defender is an advantage.

• Microsoft AppleJamf or CompTIA certifications are desirable.

Benefits:

• 25 daysannual leave increasing with years of service.

• Company-funded VHI Health Care & Dental cover for employees anddependants.

• Pensioncommencingafter probation.

• Participation inWorkhumansemployee recognitionprogrammes.

• Discounted gift certificates.

• Discounted TaxSaver Travel Cards and free onsite parking (subject to availability).

• Income Protection.

• Life Assurance.

• Tuition Reimbursement Scheme.

• Access toWorkhumanUniversity.

• Complimentary breakfast and lunch options wellness initiatives and regular company events.

The Company:

At Workhuman our mission is to bring more humanity to the workplace. We recognise and embrace individuals differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you dont think you check every single box above please still consider applying. Were looking for a human who is collaborative innovative with a growth mindset

We love what we do because were shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the worlds leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank talk and celebrate each other creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.

Did you know we have an award-winning culture across EMEA and North America:

• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large-sized workplace category. We were also recognised as the Best Workplace for Women and the Best Workplace in Technology inand 2022.

• In 2021 we were named as #2 Best Workplace in Europe in the medium-sized workplace category.

• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as the Best Place to Work in Boston U.S. Best Large Places to Work and U.S. Best Places to Work.

• There are currently over 7.5 million users on the Workhuman cloud across 180 countries.

• Our core values are Respect Determination Innovation and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based solely on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company and we seek to recruit develop and retain the most talented people from a diverse candidate pool.