FaST Product Install Engineer Europe

Company Overview

Job Description/Preferred Qualifications

We are looking for a Product Install Engineer within the GSS organization securing proper tool installation at KLA customer sites & completing of all activities required to ensure a KLA tool functions accurately. These activities include site surveys pre-installation installation troubleshooting acceptance training and the provision of the product for further use.

Key responsibilities include:

• Hold pre-installation meetings with the customer to scope customer unique requirements. Create a plan of action to measure/confirm/satisfy unique customer needs. Validate deliverables with customers.

• Install tool at customer site to meet KLA specifications through system testing according to procedures. This includes but is not limited to: light source and optical integration and precision alignment; wafer handler robot integration and teaching; camera and collection optics alignment and calibration; system-level calibrations and verification; performance testing for sensitivity and repeatability; stability and cleanliness testing; applications verification and product wafer validation.

• Troubleshooting complex system issues in a timely manner using abstract thought data analysis seven-step problem-solving methodology and other available tools.

• Management of escalations across customers and regions.

• After system testing meet with the customer to facilitate verification of the tool performance during which the validation of the tool is performed to ensure it is properly functioning.

• Management of customer satisfaction through pre-activity meetings routine update meetings escalation meetings post-activity meetings and warranty meetings.

• Perform install/customer-focused applications testing to approve the operational quality of the tool.

• Provide new product installation training to worldwide customer support engineering.

Key competencies & qualifications:

• Bachelors degree or masters degree in engineering mechanical electrical electronic engineering or equivalent.

• A panel of competencies in optical mechanic electronic lithography metrology and laser technology is desirable

• High-level technical & analytical skills ability to understand and troubleshoot problems in software and electronic optic mechanical electro-mechanical and electro-optical systems.

• Knowledge of computer theory various operating systems and applicable operating system software knowledge networking in a Windows Unix or Novell environment.

• Process engineering/ yield management knowledge an advantage

• Good interpersonal/communication skills in understanding customer needs.

• Ability to work under pressure and stringent timelines since installation cycle times are committed to customers and may impact customer production.

• Available to travel internationally up to 80% time as part of normal duties.

KLA offers a challenging and multinational environment at the forefront of high technology and a market highly competitive package. KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristics protected by applicable law.

Minimum Qualifications

Masters Level Degree and 0 years related work experience; Bachelors Level Degree and related work experience of 2 years

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role level and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors including state minimum pay wage rates location job-related skills experience and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us at or at 1- to request accommodation.

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