WMS Consultant

Our client is a prominent global provider of digital supply chain software and services. Dedicated to simplifying back-end logistics operations the companys suite of proprietary solutions spans across Warehouse Management Systems (WMS) Transportation Management Systems (TMS) Warehouse Control Systems (WCS) and Logistics Execution Systems (LES). Serving over 1600 global customers across 24 countries they help businesses digitize and automate their operations to achieve unmatched efficiency flexibility and scalability.

Role Overview

As a WMS Implementation Consultant you will play a critical role in bridging the gap between physical warehouse operations and our clients digital software systems. You will lead and support the deployment of the proprietary market-leading Warehouse Management System (WMS) for corporate clients across various industries (such as FMCG Retail 3PL and Manufacturing). Your primary mission is to ensure successful software deployments from the pre-implementation blueprinting phase through to configuration user acceptance testing (UAT) go-live hypercare and managing ongoing post-implementation change requests (CRs).

Key Responsibilities

1. End-to-End WMS Implementation & Go-Live

System Blueprinting & Gap Analysis: Partner with clients to map their physical warehouse layouts operational processes (inbound putaway picking packing shipping cycle counting) and inventory flows to design localized WMS configurations.

Configuration & Rule Setup: Configure rule-based parameters within the WMS including RF/handheld terminal interfaces Web UI displays cross-docking workflows and bonded warehouse protocols.

Testing & Quality Assurance: Lead System Integration Testing (SIT) and User Acceptance Testing (UAT) with clients. Validate data flows ERP/host integration points (via integration hubs) and handheld scanner operations.

On-Site Hypercare & Go-Live Support: Provide critical hands-on support at the clients warehouse site during the high-stress "go-live" period. Troubleshoot operational bottlenecks resolve data mismatch issues and ensure smooth process adoption.

2. Post-Go-Live Support & Change Request (CR) Management

Change Request (CR) Evaluation: Analyze scope and document post-implementation change requests from existing customers seeking to optimize localize or upgrade their existing WMS setups.

Post-Implementation Support: Diagnose and resolve operational and system configuration issues logged by customers after their initial stabilization phase.

Value-Added Enhancements: Guide clients on how to optimize their WMS configuration postgo-live as their business volumes or storage network complexities scale.

3. Client Training & Stakeholder Alignment

Operational Training: Deliver structured hands-on training to warehouse managers supervisors and floor operators on using the WMS Web UI and RF/handheld devices.

Best Practice Consultancy: Counsel clients on industry best practices for warehouse design inventory slotting and labor productivity tracking using the WMS data insights.

Experience & Qualifications

Education: Bachelors degree in Supply Chain Management Logistics Industrial Engineering Information Technology or a related field.

Operational Experience: Minimum 24 years of operational experience working inside a warehouse or logistics center with a strong understanding of physical warehousing workflows.

Technical Experience: Practical hands-on experience with WMS software (either as a super-user operations manager in-house analyst or external deployment consultant). Experience implementing tier-1 or tier-2 solutions (such as Honeywell FLUX Blue Yonder SAP EWM Manhattan or Infor) is highly preferred.

Implementation Track Record: Direct experience participating in at least one full cycle of WMS implementation (from system definition to go-live hypercare) or managing post-implementation Change Requests (CRs).

Key Skills & Competencies

Warehouse Savvy: Complete familiarity with physical warehouse hardware (RF Scanners Handheld PDA Terminals label printers) and standard operational logic (FIFO FEFO LIFO batch control SKU management).

Analytical Problem-Solving: Ability to logically translate physical warehouse processes into systemic software parameters and rules.

Stakeholder Management: Exceptional interpersonal skills to communicate effectively with both on-the-floor warehouse laborers and corporate C-suite executives.

Flexibility to Travel: Willingness to travel to client logistics centers across the region for on-site deployment testing and go-live support as required by the projects.