Transaction Operations Lead

The Transaction Operations Team Lead is responsible for managing and overseeing end-to-end Transaction Operations activities across fiat and digital asset transaction flows. This role ensures operational stability transaction accuracy SLA compliance and timely incident resolution while leading operational improvements and cross-functional coordination with internal and external role requires strong operational knowledge in banking and fintech payment processes escalation handling reconciliation transaction investigations and operational risk management within a fast-paced environment.

• Oversee fiat stablecoin and DirectMint transaction flows ensuring transactions are processed within SLA while handling pending failed blocked and compliance-reviewed transactions.
• Investigate failed payments settlement delays missing deposits rejected withdrawals reconciliation breaks and other operational incidents performing root cause analysis and coordinating resolutions.
• Liaise with banking and payment partners on fund movements returned payments SWIFT investigations settlement discrepancies and transaction trace requests.
• Manage daily reconciliation processes resolve mismatches handle refunds reversals fund returns and maintain controls to mitigate operational and financial risks.
• Monitor dashboards alerts and operational performance metrics proactively escalating critical issues and driving timely resolution of outstanding incidents.
• Identify workflow inefficiencies enhance SOPs support automation initiatives operational tooling UAT testing and readiness for new products and features.
• Provide guidance and escalation support to the Transaction Operations team while collaborating with Product Engineering Compliance Customer Support Treasury and banking partners to ensure smooth operations.

• Strong understanding of payment rails settlement processes transaction lifecycles and reconciliation across banking and fintech environments.
• Familiarity with payment screening sanctions controls operational risk management and banking operational procedures.
• Proven ability to investigate operational issues manage escalations perform root cause analysis and drive timely resolutions.
• Strong problem-solving communication prioritization and stakeholder management skills in a fast-paced operational environment.
• Background in Transaction Operations Banking Operations Fintech Operations Treasury Operations or Settlement Operations.
• Experience with stablecoins digital assets crypto payment flows operational automation and monitoring workflows.
• Proficiency with operational monitoring tools Jira Slack Google Sheets and basic operational data analysis.