Tools & Automation SME (AI Data Center)

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About the Role

Our client an AI data center operator in Jakarta is looking for a Tools & Automation SME to manage and optimize the monitoring IT service management asset management and automation ecosystem supporting its AI GPU infrastructure.

You will work with enterprise tools such as Kyndryl Bridge GLPI and IBM Netcool integrating them with data center infrastructure management (DCIM) GPU BMC monitoring and other infrastructure monitoring systems. You will also drive automation and serve as the senior technical escalation point for the tools ecosystem supporting 24/7 operations.

What Youll Do

• Configure administer and maintain monitoring ticketing and asset management platforms including Kyndryl Bridge GLPI and IBM Netcool.

• Integrate operational tools with DCIM GPU BMC monitoring and server network storage power and cooling monitoring systems.

• Configure monitoring and event management including event correlation suppression and automated event-to-ticket workflows.

• Maintain asset and configuration data operational dashboards and reporting.

• Automate repetitive activities using APIs Python PowerShell Ansible or similar technologies.

• Develop automated workflows for ticket routing health checks asset discovery reconciliation alarm enrichment and maintenance-mode management.

• Maintain tools architecture documentation integration specifications monitoring matrices SOPs and recovery procedures.

• Apply appropriate security access control backup and availability practices.

• Support L1 L2 and L3 teams in detecting prioritizing diagnosing and resolving infrastructure incidents.

What Were Looking For

• 35 years of experience in enterprise monitoring ITSM systems integration automation or infrastructure operations.

• Hands-on experience with monitoring event management ticketing or asset management tools.

• Experience with APIs system integrations and scripting or automation using Python PowerShell Ansible or similar technologies.

• Understanding of event correlation incident workflows asset/configuration management and operational dashboards.

• Ability to troubleshoot integrations and document technical architecture and procedures.

• Experience working in a 24/7 operational environment.

• Familiarity with Kyndryl Bridge GLPI IBM Netcool or similar enterprise platforms is an advantage.

• Exposure to data center HPC or AI/GPU infrastructure is an advantage.

• Experience integrating enterprise applications through REST APIs and webhooks.

• Familiarity with messaging platforms such as Lark/Feishu WeChat/WeCom or DingTalk is an advantage.

• Good command of English (mandatory).

Why Join

• Own and improve the tools ecosystem supporting AI/GPU data center operations.

• Work across enterprise monitoring ITSM integrations and automation.

• Build solutions that improve operational visibility and incident response.

• Drive automation and continuous improvement in a mission-critical environment.