Technical Support Officer

• Provide technical support and assistance to users regarding application and system issues. 
• Troubleshoot and resolve technical problems in a timely and effective manner.
• Handle user requests and technical incidents received through ticketing systems or customer service email.
• Document troubleshooting processes solutions and incident resolutions.
• Escalate complex technical issues to the appropriate IT team or other internal departments when necessary. 

Qualifications :

• Bachelors degree in Information Technology or a related field.
• Minimum 1 Year of experience in similar positions. Fresh graduates with internship experience are equally valued
• Familiar with Windows operating systems; knowledge of Linux is an advantage.
• Strong communication and problem-solving skills.
• Ability to work independently as well as in a team.
• Willing to handle technical issues and provide customer service support.
• Experienced & skilled in Excel / Google Sheets processing.
• Disciplined and results-oriented in achieving quality & speedy execution.
• Skilled in Data base query and can read the log system data.

Remote Work :

No

Employment Type :

Contract