Steward Supervisor

• Behaves and acts in an exemplary fashion embodying the Novotel brands mindset and values
• Maintains quality standards produced by the dishwashing machines on all chinaware glassware and flatware to meet hotel specifications
• Is in charge of the maintenance and care of all F&B operating equipment ensuring optimal functionality and longevity
• Supervises and trains steward team members to ensure adherence to standard operating procedures and performance expectations
• Enforces strict cleanliness and hygiene standards across all areas including food preparation and service areas storage facilities and staff quarters
• Manages inventory of cleaning supplies equipment and chinaware ensuring adequate stock levels and cost-effective procurement
• Conducts regular quality assurance inspections and audits to verify compliance with hotel and ACCOR standards
• Schedules and coordinates steward team rosters to ensure adequate coverage during all service periods
• Implements and monitors health and safety protocols in accordance with local regulations and hotel policy
• Maintains detailed records of equipment maintenance repairs and staff performance
• Conforms to and enforces all policies procedures rules and regulations as laid down by ACCOR and the hotel to achieve the highest levels of uniformity and guest service
• Remains ready and responsible to perform any other duties as designated or required by Management from time to time

Qualifications :

**Required Qualifications:**

• Fluent in English and the national language
• Minimum 2 years of experience in the same position within a Midscale International business hotel with a minimum of 250 rooms
• 1 to 2 years of further education or equivalent professional diploma with a focus on hospitality technology or facilities management
• Proven experience in supervising and training steward or housekeeping teams with demonstrated ability to manage staff performance and adherence to standard operating procedures
• Knowledge of commercial dishwashing equipment kitchen sterilisation standards and F&B operational equipment maintenance
• Familiarity with health and safety regulations hygiene standards and ACCOR brand service standards
• Experience conducting quality assurance inspections and maintaining compliance documentation

**Preferred Qualifications:**

• Ability to work independently and collaboratively in a dynamic and fast-paced environment
• Experience with inventory management systems and cost control in hospitality settings
• Certification in food safety health and safety or hospitality management
• Proficiency in hotel management systems and basic computer literacy

Additional Information :

Novotel Samator Surabaya Timur is conveniently located 20 minutes away by car from Juanda International Airport through the highway and close distance to the industrial area culinary section well-known Universities Shopping center and other city attractions. Featuring 264 rooms including suites accompanied by In Balance gym-spa & Sauna 5 (Five)Food & Beverage Outlets offer wide National and International culinary selections for the social dining experience. The 700 sqm Grand Ballroom 1 Multifunction Hall and 12 breakout meeting rooms are available to cater to the meeting and social event needs. Large adaptable basement parking area of up to 450 cars.

Remote Work :

No

Employment Type :

Full-time