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We dont just build technology. We build hope for everyone dealing with Cancer.

Elekta is shaping the standard of care together with healthcare providers by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent efficient and personalized care addressing evolving patient needs. Through adaptive radiotherapy precision treatment delivery and integrated workflows Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm Sweden with over 4000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information visit.

Description

Responsible for delivering professional customer support for the Elekta product range within Indonesia.
Support Specialists are primarily responsible for supporting the Elekta product family associated third-party products and the people who benefit from their use.
The key activities of the role are supporting customers business units and distributors with their product issues. Product support requests will be submitted to the support team via phone email customer portal or other channels. It is vital that all product issues are reviewed in a professional and timely manner with the clinical impact of the issue being identified as quickly as possible to determine the case priority.
Primary resource for answering phone calls from customers business units and distributors seeking product support
Troubleshoot product issues in a live clinical environment
Prioritize activities to ensure clinical system down problems receive immediate attention
Clearly document all support activities in line with Elekta policies and procedures
The individual is expected to be first and foremost a good communicator with excellent interpersonal skills and dedication to our customers.
Level 1 support specialists are expected to have the appropriate passion and drive to develop their knowledge to enable them to progress to the next level of support specialist

Responsibilities

Resolve and/or escalate cases as required.
Attend internal and external training as required. Demonstrate knowledge and skills
obtained from training.
Visit customer sites to investigate and resolve product issues
Prioritize and managing cases in an efficient and professional manner
Communicate with customers to understand the problem localize the origin and troubleshoot efficiently to bring about swift resolution
Clearly explain to the customer what steps are necessary to diagnose and resolve the problem so that they are fully aware of the implications and timescales involved before the work commences and throughout the case lifecycle
Escalating and seeking advice and assistance as required in order to ensure all issues are
managed to a satisfactory resolution in the fastest possible time
Utilize suitable remote support tools to identify issues proactively and resolve issues remotely in line with agreed targets.
Out of hours/bank holiday support
Perform software installation and troubleshooting
Perform network troubleshooting

Authorities

NA

Relevant Knowledge skills and competencies

Strong technical support skills in the area of PC/Network Computing IP address port forwarding firewall setting router.
Experience in medical imaging linear accelerators and/or clinical use of radiotherapy
products is desirable
Knowledge of SQL Citrix and networking
Familiar with Microsoft server administration AD DHCP DNS Group PolicyServer Role Task Scheduler
Experience with remote service application and virtual server (example : VMware)
Proficient in Bahasa and English
Excellent verbal and written communication skills
Ability to effectively interact with customers and colleagues
Ability to work in a team environment
Flexible and accommodating approach
Ability and desire to promote Elektas professional image
Can demonstrate outstanding customer care skills
Experience in a software support environment
Degree or above in Computer Sciences (or equivalent)
At least 3 years experience in software support
Knowledge of Health Care software (desirable)