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Service Support Commercial Service
Job Location:
Monthly Salary:
Posted:
1 July 2026 (30+ days ago)
Posted:
Application Deadline:
28 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are looking for a Service Support to ensure smooth planning and execution of service activities and administrative works between customers and field engineers. This role focuses on coordination documentation and customer communication to support efficient service delivery.
Responsibilities / Tasks
Key Responsibilities
- Coordinate and schedule site visits maintenance and repair activities
- Arrange travel and accommodation for service engineers
- Track job progress and follow up on delays with internal teams
- Maintain accurate service records job logs and reports
- Update and monitor Field Service Management (FSM) systems
- Act as the first point of contact for customer inquiries (non-technical)
- Log service requests and provide status updates to customers
- Track and report on service performance metrics (KPIs)
- Support general administration documentation and compliance tasks
Technical Requirements
- Proficiency in Microsoft Office (Excel Word Outlook)
- Experience with data entry reporting and tracking tools
- Familiarity with service coordination systems / FSM tools is a plus
- Ability to manage multiple schedules and workflows simultaneously
Your Profile / Qualifications
Qualifications
- Bachelors degree in any field/secretariat/hospitality
- Hold a strong value of integrity honesty reliability and accountability
- fresh graduates are welcome to apply or having 1-5 years of experience in administrative coordination or service support roles
- Fresh graduates with strong organizational skills are encouraged to apply
- Good working proficiency in English (written and verbal)
Nice to Have
- Experience supporting field engineers or technical service teams
- Exposure to industrial engineering or service-based environments
- Basic understanding of service operations or maintenance workflows
Did we spark your interest
Then please click apply above to access our guided application process.
About Company
GEA makes an important contribution to a sustainable future with its solutions and services, particularly in the food, beverage and pharmaceutical sectors.
