Senior TechOps & Release Automation Engineer

Get to Know the Team

Our team operates at the intersection of partner experience platform reliability and release execution. We manage DevHome and the operational systems that support partner onboarding access documentation publishing and partner-facing product releases across mobile and web surfaces.

This team focuses on more than feature development. A large part of our work is making sure critical platforms remain stable secure and operationally efficient. That means managing incidents improving deployment safety maintaining infrastructure and building automation that removes manual work from daily operations.

As part of the team you will work closely with various departments including Engineering QA Release Train PM BD Legal and Operations. Your collaboration will focus on keeping launches moving and ensuring that partner-facing platforms are reliable at scale.

Get to Know the Role

As a Senior TechOps & Release Automation Engineer (G4) you will lead the operational health and release readiness of DevHome and related partner-facing platforms. This is a hybrid engineering role for someone who enjoys solving operational problems with code improving reliability and taking ownership across the full platform lifecycle.

You will help keep systems production-safe supporting partner onboarding and access workflows managing release execution for Android and iOS and driving automation across operational processes. You will span application support infrastructure maintenance incident response deployment safety and internal tooling. You will report to the Tech Support Engineering Manager and onsite in the Jakarta office based.

The Critical Tasks You Will Perform

• Manage end-to-end DevHome operations partner onboarding support and release execution from intake through post-release verification.
• Manage Android and iOS release activities including cutoffs submissions phased rollouts cherry-picks rollback readiness and release tracking.
• Resolve operational escalations related to partner access login issues onboarding blockers scope or configuration requests and documentation publishing flows.
• Make safe production changes across Go services React/Docusaurus surfaces configurations secrets tokens and developer documentation.
• Maintain Terraform-managed AWS infrastructure GitLab runners CI/CD pipelines and other reliability-critical operational tooling.
• Investigate and respond to production incidents using Datadog Kibana and system-level troubleshooting to resolve performance latency and partner-helping issues.
• Support infrastructure lifecycle work such as AMI rotation EC2 and Docklet maintenance backend scaling and migration to MEKS.
• Develop automation scripts and internal tools that reduce manual effort across release management approvals assessment and partner operations.
• Contribute to on-call readiness RCA follow-ups SOP improvements and runbook maintenance.
• Partner with cross-functional stakeholders and external partners to unblock launches and keep platform operations moving smoothly.

Qualifications :

What Essential Skills You Will Need

• 5 years of hands-on experience in TechOps DevOps SRE release engineering platform support or similar operational engineering roles.
• Go (Golang) skills with the ability to safely navigate and modify a large shared monorepo.
• Comfortable working across both application and operations layers including code infrastructure CI/CD secrets documentation and production troubleshooting.
• Experience with release operations production change management feature rollouts and mobile app releases.
• Troubleshooting judgment with the ability to assess growth identify root causes and lead issues through to resolution independently.
• Working knowledge of GitLab Jira Confluence and Slack.
• Hands-on experience with Terraform and AWS including practical knowledge of Route53 Security Groups runners compute lifecycle management and safe infrastructure changes.
• Working knowledge of Kubernetes/EKS with experience in Helm charts service-mesh-style networking namespaces staged migrations or MEKS/Kubernetes migration work.
• Trigger debug and maintain CI/CD pipelines including GitLab pipeline troubleshooting release automation and deployment workflows such as Conveyor or similar tools.
• Experience with OAuth 2.0 OpenID Connect (OIDC) token flows HMAC and secret management especially for partner-facing API platforms.
• Experience with HashiCorp Vault or equivalent secret and token management systems.
• Familiarity with React and Docusaurus to maintain partner portal UI and developer documentation workflows even if your core strength is in backend or operations engineering.
• Experience investigating operational issues using Datadog Kibana logs and production telemetry.
• Experience building internal admin tools workflow automation approval systems Slack bots or similar operational tooling.
• Partner management skills and empathy with the ability to bridge engineering systems and operational needs across BD Legal Ops partner engineering teams and external developer contacts.
• Experience supporting external-facing partner or developer platforms including canary or phased rollouts production hardening post-mortems runbook creation or mentoring team members.

Additional Information :

Life at Grab

We care about your well-being at Grab here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
• Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work :

Yes

Employment Type :

Full-time