Senior Manager, SAI Analytic & Activation Customer Success

The Role

We are seeking a highly commercial client-facing analytics professional to join our Indonesia Customer Success team as a Strategic Analytics & Activation Customer Success Manager.

This role sits at the intersection of advanced analytics business consulting and executive client engagement. You will work closely with Indonesias leading FMCG organizations translating retail measurement and market intelligence data into compelling business recommendations for senior decision-makers.

The ideal candidate is an experienced market research retail measurement or analytics professional who can confidently engage with C-suite stakeholders conduct insightful analyses and deliver impactful presentations that influence business strategy and growth.

This is a high-visibility role with direct exposure to senior client executives offering the opportunity to shape NIQs growing presence in Indonesias expanding retail measurement market.

Key Responsibilities

Client Leadership & Stakeholder Management

• Leading client engagement and delivery for the Route to Market solution that work directly with CPG manufacturer teams advising on effective Route to Market strategies and tactics to drive improved business performance. This position is responsible for providing route to market analytic leadership and building strong relationships across NielsenIQ clients. This includes leveraging business experience along with demonstrating expert-level knowledge of NielsenIQ RMS to make strategic recommendations that drive ROI.
• Deliver executive-level presentations that clearly communicate insights recommendations and business implications.
• Build trusted advisor relationships with clients and serve as a key partner in helping them achieve their commercial objectives.
• Manage day-to-day client interactions ensuring a high level of responsiveness and service excellence.

Analytics & Insight Generation

• Conduct distribution analyses and identify go to market strategy evaluations to develop insights that drive Annual Strategic Planning Quarterly Account Planning and Joint Business Planning with clients
• Analyze retail measurement consumer market and commercial performance data to identify growth opportunities and actionable recommendations.
• Translate complex datasets into clear compelling business stories tailored to client needs.
• Develop customized analytical solutions and presentations based on evolving client requirements.
• Leverage data visualization techniques to simplify insights and improve decision-making.

Project Delivery & Consulting

• Client ownership of assigned accounts strengthening relationships through a deep understanding of clients issues and providing value-add expertise in route to market
• Lead end-to-end delivery of Strategic Analytics & Insights projects from briefing through analysis recommendation development and final client presentation.
• Support bespoke and custom research engagements requiring flexibility critical thinking and rapid problem solving.
• Ensure timely accurate and high-quality project execution while managing multiple client priorities simultaneously.
• Collaborate closely with internal analytics customer success and commercial teams to deliver value-driven outcomes.

Internal Partnership & Team Contribution

• Partner closely with the commercial sales team to strengthen client engagement and drive account growth.
• Collaborate with junior team members by providing guidance coaching and best-practice sharing.
• Contribute to the development of scalable approaches client engagement strategies and team capabilities within the Indonesia market.

Qualifications :

• Bachelors degree in Business Economics Statistics Marketing Data Analytics or a related field.
• Minimum 5-7 years of professional experience in:
  • Market Research
  • Retail Measurement Services (RMS)
  • Strategic Insights
  • Consumer Intelligence
  • Quantitative Research
  • Analytics Consulting
• Proven experience managing external clients and presenting directly to senior business stakeholders.
• Strong analytical capabilities with the ability to work confidently with large datasets and derive meaningful business insights.
• Experience developing client-ready presentations and delivering recommendations to executive audiences.
• Excellent problem-solving communication and storytelling skills.
• Strong proficiency in PowerPoint and Excel.
• Experience using data visualization and BI tools (e.g. Power BI Tableau Qlik or similar).
• Native or fluent Bahasa Indonesia and strong English communication skills.

Preferred

• Direct experience with Retail Measurement Services (RMS) in Indonesia.
• FMCG industry expertise or experience supporting FMCG clients.
• Experience mentoring junior team members.
• Exposure to commercial consulting or customer success environments.

What Will Make You Successful

• Thrives in client-facing environments and enjoys building relationships with senior stakeholders.
• Can confidently navigate ambiguity and adapt to changing client requirements.
• Remains calm and professional under pressure and tight deadlines.
• Combines strong analytical rigor with excellent business storytelling.
• Demonstrates executive presence and credibility in front of C-level audiences.
• Listens actively to understand client challenges and develops practical solutions.
• Balances strategic thinking with hands-on execution.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time